1st Line Support

£23,000 - £28,000

Gloucester

A leading IT hardware business is looking to recruit 1st Line Support to provide on-site IT support, building and configuring client hardware/software to be used at client sites. The 1st Line Support will help manage, monitor, and maintain server and workstation platforms, ensuring all paperwork is completed and submitted in a timely manner.

This is an exciting opportunity to join an established IT solutions business, that focuses on the end-to-end service they deliver to their clients. Having won major contracts with long-standing businesses, the company has significantly strengthened and broadened its customer delivery.

Responsibilities:

Provide onsite IT support at client sites

Build and configure client hardware and software to be used at client sites

Answer incoming telephone calls, tickets, and emails and be the first point of contact

Manage own ticket queue and work schedule

Manage, monitor, and maintain server and workstation monitoring platform daily

Log support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages

Raise hardware failures as critical P1 priority and raise outages as critical P1 priority

Ensure the Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes

Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner

Provide pre-sales support to clients and highlight sales opportunities to the Account Manager

Be a member of the Out Of Hours On-Call team on a rota basis

Skills/ Experience:

Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts

Good working knowledge of IT hardware - Servers, Firewalls, switches, routers, PCs, mobile devices

Excellent attention to detail, sound problem-solving skills, and analytical thinking

Proven experience working in an IT support environment covering several different technical areas

At least 1 formal IT qualification at entry-level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar

Full driving licenceAll roles are offered subject to security screening, DBS Enhanced and PNC checks

Benefits:

Opportunity to buy/sell up to an additional 5 days holiday per year

Healthcare Cash Plan

Life Insurance- 4 times annual salary

Employee Assistance Programme

Access to 24/7 GP helpline and online GP surgery

Access to discounts from 1000s of retailers through PERKS

Personal accident protection

Enhanced maternity and paternity pay

Enhanced paternity leave

Long Service Awards

Cycle to work scheme

Voluntary critical illness cover for yourself and partner

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients