West Midlands Police are currently undergoing a salary review in which there will be an increase in the coming month.
West Midlands Police is England's second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.
The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.
This vision is built on three strategic priorities:
A service that works for local people
Employer of choice
We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer.
These are the values which guide all of our actions and decision making:
Service - we put people first
Integrity - we always do the right thing
Compassion - we see the person needing help
Professionalism - we lead by good example
Equality, Diversity and Human Rights - we treat everyone fairly
About the Role:
Are you experienced in providing hands-on IT Support with a focus on mobility smartphones?
Are you ready to make a real difference to the citizens of the West Midlands?
Look no further than West Midlands Police's Mobility Competency Centre. Located within the IT & Digital Department, we are seeking an innovative and enthusiastic IT Support Officer to join our team and contribute to the strategy and support of the force's mobility function, delivering unparalleled User Experiences to our colleagues to support them in providing exceptional service to the public of the West Midlands.
West Midlands Police has over the last few years undergone a period of unparalleled change and innovation; our technology is pivotal to both maintaining operational capabilities and building future success as we develop our solutions even further. Continuously improving the mobility of our workforce will enable us to maximise benefit to our organisation and our region.
As an IT Support Officer, you will join our Mobility Competency Centre alongside a committed and enthusiastic team of mobility specialists within our Delivery Management. You will be responsible for working with stakeholders across the Force to help deliver the next generation of our mobile technologies.
The scope of the role includes:
Dealing 1-on-1 and 1-on-many with our user base to ensure best practices and high adoption.
Providing first and second-line IT support & documentation for both hardware and software solutions.
Testing new technologies and assisting with the creation of bespoke solutions for specialist business areas.
Working with IT & Digital and other policing colleagues to ensure the service continues to meet West Midlands Police's needs.
Liaising with external service providers both in the public and private sector to help future proof the solution.
Assisting in any other areas of the IT & Digital department as required.
We would really welcome your application if:
You have knowledge of smartphone technology and functionality especially within an enterprise environment.
You have experience working with stakeholders (internally and externally) at all levels of seniority to diagnose and resolve faults.
You can accurately capture and document technical problems and resolutions.
You can work without direct supervision and use initiative to provide an excellent customer experience.
You can work across all levels of the IT & Digital Technical Delivery Lifecycle.
Knowledge of the following would be desirable but are not essential:
• VMware Workspace One or Airwatch or other UEM
• Android OS and Android Enterprise
• Samsung devices, Samsung Knox and Samsung DeX
Applicants who hold a current Android Enterprise Associate qualification will be preferentially considered.
Working within IT & Digital is rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge and careers in an encouraging and flexible environment. Our benefits include:
A minimum of 24 days holiday (plus bank holiday) rising to 31 after 5 years' service
A modern working environment in central Birmingham with established agile working practices using industry-leading remote working technology.
Access to a Corporate Health Cash Plan and wellbeing support services
Opportunity to save on travel costs through a Corporate Travel Scheme
Access to a wide selection of employee benefit schemes
The application process will consist of a competency base interview.
Interviews are planned for October.
Under the Probation Policy, if you are currently in your probation period, "during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over."
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview*.
Successful applicants will be required to pass management vetting and counter terrorism checks prior to starting their role. This includes a full background & financial disclosure.
*There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.