Location Force Headquarters - Central Park Complex
Grade Grade I
Rank Not applicable
Leadership Level First Line Leader
Contract Type Permanent
Hours 36.25 hrs per week
Hours Full time
Advertised Salary £40,005 - £41,928 per annum
Shift Allowances/Enhancements/ Additional Info Casual Car User
Advert Greater Manchester Police is one of the UK's largest police forces and is responsible for keeping our diverse population of almost three million people safe. Manchester in particular has been billed the most diverse city in Europe with its population speaking at least 153 different languages. GMP are committed to ensuring that the make-up of our workforce is reflective of the communities we serve. We recognise that having a diverse workforce makes us more approachable and relevant to the public.
In the role of Incident Manager, you will proactively manage and own the recovery and maintenance of the IS Branch services both internally and for those provisioned by managed service providers.
The successful applicant will own the Incident Management policy and processes to ensure that all incidents are managed effectively through to closure. You will build relationships and dynamically maintain communication flows between internal resources, business and managed service providers in order to coordinate the activities that lead to the resolution of Incidents.
You will ensure incident management standards are adhered to by internal and external partners in relation to the resolution of incidents, acting as coordinator / escalation point for incidents and major incidents.
The successful applicant will be an experienced Incident Manager with strong interpersonal skills and management skills, used to driving timely resolution of IT Incidents in challenging situations. You will be required to review and report on the effectiveness and efficiency of the incident process, prepare post incident reviews, enabling continual service improvements, addressing repeating incidents / remediating points of failure.
There's never been a more exciting time to join the IT Branch. Having recently completed a Forcewide rollout of Windows 10, implemented a new Network Managed Service and Microsoft 365, our future challenges include delivery of a new Force intelligence system and rollout of SharePoint online, alongside deployment of National Policing IT systems and Mobile Technologies.
GMP IT Services are looking to recruit staff who welcome the challenge of Incident Management in a modern, multi-supplier IT Technical environment, that will stretch the skills of any proactive IT professional.
This role will be based at Unit A, One Central Park, Northampton Road, Manchester M40 5BP/remote.