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The Risk, Technology and Operations team is responsible for identifying and managing risks, as well as overseeing and executing operational activities across Moody's Analytics. Our strategic focus is to drive efficiency and effectiveness throughout the company by enabling standardization of and learning and development, operations, technology and risk. We collaborate with various internal stakeholders such as Sales and Relationship Management, Knowledge Management, Marketing and Product Strategy as well as many other departments to make sure our operations run smoothly and effectively. We are a highly accomplished team of experts with a shared passion for driving Moody's Analytics to be the best company it can be.
This individual will serve as a point contact with business clients to elicit requirements and validate requirements and designs-developing and maintaining strong relationships, and keeping these clients informed and engaged throughout the entire project lifecycle. This individual will work as a liaison between Moody Analytics' business groups, product management, senior internal personnel, and with the application development teams-to provide support for their work products and to act as an informed customer advocate within the development team. This individual will also be responsible for production support of the CRM applications. Responsibilities: • Prioritize and track progress of internal maintenance and enhancement items • Participate in cross-functional teams as subject matter expert to support system enhancements, as well as on new development as either the primary Business Analyst or collaborating with other Business Analysts • Design and write specifications for new features and/or new releases according to business/client requirements. Act as a liaison with internal teams to ensure understanding of the design requirements. • Support Business Requirements activities by providing end-to-end analysis for product and initiatives with respect to data requirements, data flows, data modeling, workflow context and design, and user interface designs within and across Moody's systems. • Author thorough, detailed, high-quality documentation of all aspects of the systems in question, including business requirements, use cases, and Business System Concept documents. • Evaluate data and reporting availability and needs and then recommend tools/processes to automate and optimize • Partner with external vendors (e.g. salesforce.com, FinancialForce) to ensure a focus on implementation of best practices around cross-system data continuity, data hygiene, and business process definition • Develop external and cross-functional relationships and work closely with internal stakeholders to develop insights for strategic and tactical decisions. Keep clients informed and engaged throughout the entire project lifecycle. • Lead project planning activities. • Provide content, high-quality documentation and review documentation for release or new features. • May train on the technical and analytical aspects of the product. • May lead support calls that involve product management issues. • Independently creating highly usable new screens for existing applications. • Managing technical appropriateness and/or feasibility of requirements and designs.
Qualifications • Bachelor's degree (or equivalent) in a related field required. • 4+ years of experience as in Business Analyst in a similar industry. • Ability to coordinate and assist large teams in resolving complex analytical and technical issues. • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines. • Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts. • Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks. • Client focused, proactive and results oriented with ability to support clients across multiple location. • Strong Excel skills. • Strong SQL skills. • Knowledge of SFDC and/or FinancialForce applications. • Salesforce or FinancialForce certifications preferred
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.