IT Support Officer
View all Jobs from Police
- Location
- Birmingham, West Midlands, United Kingdom
- Salary
- TBD
- Job type
- Full Time
- Category
- Other
IT Support Officer
Salary: £20,115 to £24,759
Closing Date: 30th April 2019
About the role:
Are you an experienced in provided hands-on IT Support with a focus on mobility smartphones?
Are you ready to make a real difference to citizens of the West Midlands?
Join our team and be at the heart of UK Policing's most ambitious technology transformation - use your technical skills to support west midlands police officers and staff in preventing crime, protecting the public, and helping those in need.
West Midlands Police is undertaking a period of unparalleled change and innovation with the WMP2020 programme of work; Mobile Technology is pivotal to both maintaining operational capabilities and building future success.
Key Responsibilities:
As an IT Support Officer you will be work within the IT and Digital department alongside a committed and enthusiastic team going through a major delivery project to enhance our mobility operations. Throughout your role you will work with stakeholders across the Force deliver the next generation of our mobile technologies. The scope of the role includes dealing 1-on-1 and 1-on-many with our user base to assist the transition on to the new service. Provide first and second line IT support following ITIL practices for both hardware and software faults. Liaise with IT&Digital colleagues as well as other service providers both public and private sector. Assist in any other areas of the IT & Digital department as required.
We'd really welcome your application if:
Knowledge of the following would be desirable but are not essential:
Working within the IT & Digital Team can be rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge and careers in an encouraging and flexible environment. Our benefits include:
The community we serve within the West Midlands is fantastically diverse. West Midlands Police is an equal opportunities employer, meaning we value diversity and shape our workforce to best match and reflect the people we serve. You will be part of an already incredibly diverse and balanced team in terms of skill sets, gender, sexual orientation, age, disability status and ethnic background. The strong team ethos helps us deliver on our departmental mission statement in "Enabling WMP to serve our communities through innovative and empowering technology."
We'd really welcome your application if:
Knowledge of the following would be desirable but are not essential:
West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.
Salary: £20,115 to £24,759
Closing Date: 30th April 2019
About the role:
Are you an experienced in provided hands-on IT Support with a focus on mobility smartphones?
Are you ready to make a real difference to citizens of the West Midlands?
Join our team and be at the heart of UK Policing's most ambitious technology transformation - use your technical skills to support west midlands police officers and staff in preventing crime, protecting the public, and helping those in need.
West Midlands Police is undertaking a period of unparalleled change and innovation with the WMP2020 programme of work; Mobile Technology is pivotal to both maintaining operational capabilities and building future success.
Key Responsibilities:
As an IT Support Officer you will be work within the IT and Digital department alongside a committed and enthusiastic team going through a major delivery project to enhance our mobility operations. Throughout your role you will work with stakeholders across the Force deliver the next generation of our mobile technologies. The scope of the role includes dealing 1-on-1 and 1-on-many with our user base to assist the transition on to the new service. Provide first and second line IT support following ITIL practices for both hardware and software faults. Liaise with IT&Digital colleagues as well as other service providers both public and private sector. Assist in any other areas of the IT & Digital department as required.
We'd really welcome your application if:
- You have knowledge of smartphone technology and functionality, and can use your initiative to setup devices and resolve technical issues, preferably within an enterprise environment.
- You are comfortable working with colleagues and other stakeholders (internally and externally) at all levels of seniority to diagnose and resolve faults.
- You have the ability to accurately capture and document technical problems and resolutions to support the maintenance of a technical knowledge base.
- You can communicate effectively with customers in other departments, colleagues in IT & Digital, and our service providers where necessary.
- Able to work without direct supervision and use initiative to provide an excellent customer experience. You will need to be willing to deal efficiently with high volumes of setups and fixes at peak times.
- You can follow processes to set up, fix and manage returned devices throughout their lifespan.
Knowledge of the following would be desirable but are not essential:
- VMware Workspace One or Airwatch or other MDM/EMM
- Android OS and Android Enterprise
- Samsung devices, Samsung KNOX and Samsung DeX
Working within the IT & Digital Team can be rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge and careers in an encouraging and flexible environment. Our benefits include:
- 24 days annual leave (plus bank holidays) with the option to purchase additional days
- access to a Corporate Health Cash Plan and wellbeing website
- modern working environment in central Birmingham
- opportunity to save on travel costs through a Corporate Travel Scheme
The community we serve within the West Midlands is fantastically diverse. West Midlands Police is an equal opportunities employer, meaning we value diversity and shape our workforce to best match and reflect the people we serve. You will be part of an already incredibly diverse and balanced team in terms of skill sets, gender, sexual orientation, age, disability status and ethnic background. The strong team ethos helps us deliver on our departmental mission statement in "Enabling WMP to serve our communities through innovative and empowering technology."
We'd really welcome your application if:
- You have knowledge of smartphone technology and functionality, and can use your initiative to setup devices and resolve technical issues, preferably within an enterprise environment.
- You are comfortable working with colleagues and other stakeholders (internally and externally) at all levels of seniority to diagnose and resolve faults.
- You have the ability to accurately capture and document technical problems and resolutions to support the maintenance of a technical knowledge base.
- You can communicate effectively with customers in other departments, colleagues in IT & Digital, and our service providers where necessary.
- Able to work without direct supervision and use initiative to provide an excellent customer experience. You will need to be willing to deal efficiently with high volumes of setups and fixes at peak times.
- You can follow processes to set up, fix and manage returned devices throughout their lifespan.
Knowledge of the following would be desirable but are not essential:
- VMware Workspace One or Airwatch or other MDM/EMM
- Android OS and Android Enterprise
- Samsung devices, Samsung KNOX and Samsung DeX
West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.
