Product Manager
View all Jobs from TFL
- Location
- London, Greater London, United Kingdom
- Salary
- TBD
- Job type
- Full Time
- Category
- Other
Location: Pier Walk, North Greenwich - Hybrid working
Salary: £50,000 - £53,000 dependant on Knowledge, Skills, and Experience
Are you someone that enjoys using technology to solve business problems? Can you take strategic ideas and deliver them into practical and tangible solutions? Can you build strong working relationships quickly and enjoy working with wide groups of stakeholders? Do you have a positive impact on others?
If you do, then we're looking for someone just like you to join Technology and Data's Customer Payments team as a Product Manager.
With London's population set to hit the 10 million mark by 2030, keeping them, and the millions more who visit the capital each year moving, will be key to ensuring the city remains a world-class destination. Our job in Customer Payments is to improve the efficiency of the payment system that enables millions of journeys every day to take place across London's transport network, whilst maintaining our high level of customer service. We make sure that our customers can make their journeys knowing that they can trust us to always charge them the right fare for their journey and deliver the very best customer experience.
Our work includes:
The successful Payments Product Manager will focus on any number of the first four of these outcomes.
Here's is more information about what is entailed with being a Payments Product Manager.
There is never a dull day in the Payments Product Management team. At any one time you will be leading a number of different initiatives and will have to continually adjust to the stream of new challenges. You will need to be able to manage your own workload and matrix manage other resources working with you. You'll need to prioritise activities and speak up when you need support from the team.
You will be working with Senior Product Managers, our internal teams, suppliers and partners, demonstrating exceptional stakeholder management skills, sponsoring workstreams, defining business solutions and implementing the end-to-end roadmaps of TfL's payment products, proactively identifying and resolving issues before they arise.
You will be a strategic thinker and be able to demonstrate both analytical and financial skills to develop proposals and business cases to support the implementation of effective business solutions. You will be an engaging presenter and have the ability to share complex information in a clear, simple and persuasive manner to both peers and senior management.
What we are looking for (D= Desirable, E= Essential)
We are looking for a talented, enthusiastic individual that has:
Inclusivity statement
We are committed to equality, diversity, and inclusion. We want to have a workforce that is truly representative, at all levels, of the city we serve. We welcome applications from all people to ensure we have diversity in background, thought and experience. This will enable us to become a more innovative and efficient organisation and help us meet the needs of our customers.
Our goal is to make our recruitment practices as bias-free and inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
We also use anonymising software that removes identifying information pertaining to your protected characteristics such as your name, gender, faith, ethnicity, disability status, age, sexual orientation, from CVs and cover letters to make the shortlisting process fair. When applying for this role, please make sure your application clearly outlines your relevant skills, knowledge, and experience, detailing in each previous job what you were responsible for, what you delivered and what your achievements are.
Application Process
The closing date for applications is at 23:59 on Sunday 8th October 2023
Please apply by using your CV and a covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role.
We may close this advert early if we receive a high volume of suitable applications
We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
Salary: £50,000 - £53,000 dependant on Knowledge, Skills, and Experience
Are you someone that enjoys using technology to solve business problems? Can you take strategic ideas and deliver them into practical and tangible solutions? Can you build strong working relationships quickly and enjoy working with wide groups of stakeholders? Do you have a positive impact on others?
If you do, then we're looking for someone just like you to join Technology and Data's Customer Payments team as a Product Manager.
With London's population set to hit the 10 million mark by 2030, keeping them, and the millions more who visit the capital each year moving, will be key to ensuring the city remains a world-class destination. Our job in Customer Payments is to improve the efficiency of the payment system that enables millions of journeys every day to take place across London's transport network, whilst maintaining our high level of customer service. We make sure that our customers can make their journeys knowing that they can trust us to always charge them the right fare for their journey and deliver the very best customer experience.
Our work includes:
- Ensuring we collect TfL's c.£5bn (pre-Covid) of revenue each year
- Managing, improving and procuring the Revenue Collection Contract that underpins TfL's Revenue Collection system
- Delivering improvements and changes to the way customers pay for their travel e.g. improving the Oyster ticketing solution and introducing, developing and expanding our Contactless payments system.
- Managing and developing TfL's concessionary and free travel schemes
- Providing fares policy advice to the Mayor
- Predicting and monitoring demand trends
The successful Payments Product Manager will focus on any number of the first four of these outcomes.
Here's is more information about what is entailed with being a Payments Product Manager.
There is never a dull day in the Payments Product Management team. At any one time you will be leading a number of different initiatives and will have to continually adjust to the stream of new challenges. You will need to be able to manage your own workload and matrix manage other resources working with you. You'll need to prioritise activities and speak up when you need support from the team.
You will be working with Senior Product Managers, our internal teams, suppliers and partners, demonstrating exceptional stakeholder management skills, sponsoring workstreams, defining business solutions and implementing the end-to-end roadmaps of TfL's payment products, proactively identifying and resolving issues before they arise.
You will be a strategic thinker and be able to demonstrate both analytical and financial skills to develop proposals and business cases to support the implementation of effective business solutions. You will be an engaging presenter and have the ability to share complex information in a clear, simple and persuasive manner to both peers and senior management.
What we are looking for (D= Desirable, E= Essential)
We are looking for a talented, enthusiastic individual that has:
- Strong interpersonal skills including experience of case making and influencing at senior levels with positive effect. (E)
- Ability to work within a team supporting a range of people/groups (E)
- Excellent communication skills with the ability to write clear, concise content for publication and presentations. (E)
- Experience of analysing a situation, carefully taking account of all pertinent factors and identifying an evidence-based solution (E)
- A strong track record of success in a business orientated Product Manager (or similar) role (D)
- The ability to define and implement product development strategies and product roadmaps (D)
- Experience of leading the development of products to meet business needs. (D)
- Knowledge of Strategy development and Investment methods and the understanding of the information required to align portfolios to business goals. (D)
- Strong modelling, analysis, and research skills. You'll have the ability to translate complex sources of information into clear concepts that inform decision-making. This should include defining total cost of ownership, whole life product costing and return on investment indicators. (D)
- An understanding of transport related fares, payments, and smart ticketing (D)
Inclusivity statement
We are committed to equality, diversity, and inclusion. We want to have a workforce that is truly representative, at all levels, of the city we serve. We welcome applications from all people to ensure we have diversity in background, thought and experience. This will enable us to become a more innovative and efficient organisation and help us meet the needs of our customers.
Our goal is to make our recruitment practices as bias-free and inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
We also use anonymising software that removes identifying information pertaining to your protected characteristics such as your name, gender, faith, ethnicity, disability status, age, sexual orientation, from CVs and cover letters to make the shortlisting process fair. When applying for this role, please make sure your application clearly outlines your relevant skills, knowledge, and experience, detailing in each previous job what you were responsible for, what you delivered and what your achievements are.
Application Process
The closing date for applications is at 23:59 on Sunday 8th October 2023
Please apply by using your CV and a covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role.
We may close this advert early if we receive a high volume of suitable applications
We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
