This is your chance to get a real taste of retail, as you're exposed to every facet of our business over the 12 months of your placement. The National IT department is at the very heart of Aldi. We're made up of small high-performing teams, and you can expect plenty of exposure plus hands-on experience of an IT department within a global company. Typically, you could join us as part of a technical team supporting the live business, part of a large scale project team or even have responsibility for a smaller scale project by yourself. Many of the opportunities available will depend on what's going on with the business at the time. And, trust us, there's always plenty going on at Aldi - our business is constantly growing and developing. Yes, the placement can be daunting. But it can also be a fantastic opportunity to learn and be inspired by a company that's so different to all the others.
Position National IT Placement Start Date Monday 15th July 2024 Job Number 01740 End Date - Role Specification Stores Support Closing Date Sunday 31st December 2023
12 Month Undergraduate Placement July 2024 - July 2025 (Exact start date TBC) £26,000 Are you looking for a Placement where you will be in the thick of the action from the start? Here at Aldi, you will get exactly that, as you experience a year like no other. Gaining real responsibility and making an impact from day one. This is your chance to join one of the market-leading retailers and Times Top 100 employers, learning the 'ins and outs' of National IT. This is a fantastic opportunity to kickstart your career and be inspired by a company that means more! The role of the National IT Stores Support Team (SST) Placement is to work as part of a team to deliver Everyday Amazing IT Support to our expanding business, this will include work in both the Vendor Management and direct Stores Support arms of the SST. As we have introduced increasing complexity into our Store IT estate at the same time as our Stores becoming busier than ever, we need to give our Store teams the best possible support by 'keeping the lights on' for their systems so that they can focus on giving great service to our customers. With well over 70,000 pieces of IT hardware in our estate and our tills and back-office systems in constant use, it is natural that things wear out, fail or need user support - your job will be to help deliver smooth and effective incident management so that the impact on our staff and customers is kept to a minimum. As an SST Placement, you will have responsibility for second line support. All our store IT support requests are handled via our Global Service Desk. If they cannot resolve the issue, it will be passed to you and your team; you will attempt to resolve those issues yourself, and if not pass to the relevant third-level technical teams - but crucially, all the way through you will give amazing communications and service to the stores so that they know what is going on with their issue. You will report to a Stores Support Team Leader, work shoulder to shoulder with Global Service Desk agents, other NIT technical teams, and key users within the Store Operation such as Area Managers, to give the best possible support experience for our store staff. You will also be deeply involved in the Vendor Management arm of the SST and will be helping to manage relationships with key partners of ours to ensure that we are not only getting the most out of them, but we are also being the best partner possible to them. DUTIES & RESPONSIBILITIES
Provide second level support to Stores including the escalation of any issues to external support partners when necessary
Maintain an appropriate incident log to identify and escalate any known errors to the National IT Manager
Maintain an understanding of the user requirements and open issues for area of responsibilities
Test hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors
Execute rollout plans in conjunction with International IT, Regions and external suppliers as needed
Perform system maintenance tasks
Support and maintenance of systems, conducting daily checks to ensure seamless operation
Identify improvements to solutions
Provide documentation to handover applications to support teams - 1st line
Work directly with our partners to enhance the support given to Stores, as well as develop our relationship with these partners even further
Please note that our Placement Programmes are for university students currently studying towards an undergraduate degree, who are seeking a 12-month sandwich placement before their final year of study. You'll need to be working towards a 2:1 degree, have 96 UCAS points from your top 3 A-Levels (or equivalent qualifications), possess a driving licence and have the right to work in the UK. The Placement application window may close early due to high volumes of applications; therefore, we recommend you apply soon.