Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com .

Want to know what it's really like to work at Cyara? Check out this link to meet some real Cyaran's and read about their individual career journey with us: https://cyara.com/employee-profiles/

Role:

At Cyara, we are in the process of increasing our Data Science team. Reporting to the Data Science Team Lead, we are seeking an experienced Senior Data Scientist who will be able to conduct statistical analysis, create insights and build predictive models for a variety of performance outcomes. You should be comfortable working in a collaborative environment, as well as working independently and taking initiative.

Responsibilities:

As a Senior Data Scientist, you'll need to:

• Work closely with teams across our business to identify issues and use data to propose solutions for effective decision making
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organisation
• Use machine/deep learning tools and statistical techniques to produce solutions to problems
• Maintain clear and coherent communication, both verbal and written, to understand data needs and report results
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
• Stay up to date with the latest technology, techniques and methods
• Conduct research from which you'll develop prototypes and proof of concepts
• Look for opportunities to use insights/datasets/code/models across other functions in the organisation
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.

Skills required:

• Minimum bachelor's degree in a computer science, mathematical or science-based subject.
• 5+ years of proven experience building and delivering data science driven solutions into a production environment
• Excellent analytical and problem-solving skills
• Strong foundation in Machine/Deep Learning & NLP
• Strong knowledge of Python
• Knowledge of MySQL, MongoDB, GIT, Docker/Kubernetes and AWS distinct advantage
• Proficiency with a deep learning framework such as TensorFlow, PyTorch or Keras
• Familiarity with REST APIs (e.g Flask, FastAPI)
• Familiarity with Linux
• Experience with analysis and visualisation tools (such as jupyter notebooks, QuickSight, Tableau, PowerBI etc.)
• Good software engineering fundamentals
• Team Working skills and a collaborative approach to sharing ideas and finding solutions
• Exceptional communication and presentation skills in order to explain your work to people who don't understand the mechanics behind data analysis

What we offer:

• Paid Maternity, Paternity and Adoptive Leave
• Flexible working
• Competitive salary
• Pension
• Continuous learning and development
• Sports and Social
• In-house gym

Why you should join us:

At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we've built our business on four essential values that we live and breathe every day:

• Customer Obsession
• Innovation
• Humility
• Quality

Interested? Know someone who might be? Apply online now.

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.

Agencies: Thanks but we've got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara ' s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate submitted outside of this policy is hired, no fee or payment of any kind will be paid.