WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work.
WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow's world of work.
Flexibility is paramount in today's workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.
WeWork India's latest brand campaign'Great Inspires Great', showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork's products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.
WeWork India is the country's leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people - from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success.You can learn more about our team and organisationhere. Read more about ourculture code to understand how we do things.
About the role
The Member Technology Lead will be the primary interface for the Member Technology Team providing a positive experience for WeWork members through tailored IT solutions and the development and implementation of installation plans. They will play a pivotal role in planning, strategizing, configuring and delivering outstanding support and services for our Members and location-based employee teams. They will be responsible for the delivery of the core technology components of our Membership while leveraging existing, emerging, and innovative technologies to enhance the Member Experience.
Role and Responsibilities
Support the on-site Community Team and WeWork Members to solve advanced technical issues and implement corresponding solutions
Provide prompt response to Member problems and requests while managing and maintaining the Salesforce Service Cloud system
Apply knowledge and skills to diagnose issues and design, plan or implement a resolution in a timely and appropriate manner.
Installation and support of IT Services
Offer guidance, on an ongoing basis, to the Community Team Members to provide "Level 1" IT support for Members.
Provide "Level 2" support and solutions uniquely tailored to our Members and Team Members
Configuration of network printing resources including printer servers, printers and other peripheral devices
Identify chronic or recurring IT issues partnering, where needed, with other Member Technology teams for a resolution
Monitor the availability and reliability of the WeWork Member technology infrastructure.
Work in close collaboration with Community, Networking, Audio Visual & IT Business Development teams and third-party vendors to perform cabling repairs and approved installations
Experience and Qualifications
A degree in a relevant tech field
Minimum 5 years of technical experience preferred in support, fieldwork, CCNA knowledge
Knowledge of data networking principles and architecture
IT customizations for new member movins
Get quotes from vendor and follow ups with procurement teams to release POs
Vendor management and escalations
Support and contribute on various projects/initiatives for member technology
Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems
Experience with Linux/Scripting good to have
Excellent customer service skills including empathy, customer diplomacy skills, and problem ownership
Effective communication of technical information, both verbal and written, to a wide range of end-users, including non-technical users
Ability to use support tools to speed up problem-solving and improve their own productivity