Salesforce QA - Senior Engineer (Automation - UFT )
View all Jobs from Suyati Technologies Private Limited
- Location
- Kochi, State of Maharashtra, India
- Salary
- TBD
- Job type
- Full Time
- Category
- Other
Career Opportunities:
Salesforce QA - Senior Engineer (Automation - UFT )
QA Automation Engineer Responsibilities:
• Meeting with the software design team to discuss verification protocols.
• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with the design team to solve application faults.
Must Have
1. 5+ years of experience.
2. Strong in Salesforce Testing.
3. Good Communicator and able to collaborate in multi vendor ecosystem.
4. Good knowledge in Sales and Service cloud.
5. Hands on exposure in ALM, JIRA , Microfocus UFT tool / qTest good to have.
Email: careers@suyati.com
Lead Engineer-Drupal
Technical Skills (Must Have)
7+ years Drupal development experience with good exposure to Drupal Acquia cloud-based platform.
Extensive knowledge and at least 4 years of experience of building Drupal CMS websites with eCommerce (Commerce tools/Elastic Path/Kibo any modules) using the best practice & standard modules.
Must have Experience in Drupal 9 and Experience in Drupal Acquia.
Experience of PHP 7+, Symfony, OOPS, and knowledge of existing inbuilt Drupal functions.
Implementation of Drupal Acquia Add Ons.
Creation of Modules, Blocks and Views.
Theme/Template integration and customization.
Knowledge of customizing and extending Modules.
Third-party API integration and Custom API generation in Drupal.
Knowledge and experience of web accessibility.
Good understanding of cross-platform and cross-browser issues.
Use of AJAX / JavaScript / jQuery an advantage.
Use of Widen DAM integration will be an advantage.
Extensive knowledge in GIT.
Email: careers@suyati.com
Senior Engineer- Drupal
As a Senior Drupal Developer, you will play a crucial role in designing, developing, and maintaining high-quality Drupal-based websites and applications. You will collaborate with cross-functional teams including designers, front-end developers, and project managers to deliver exceptional digital experiences for our clients. Your expertise in Drupal development, technical leadership, and problem-solving skills will be key in ensuring the success of our projects.
Responsibilities:
• Lead the design, development, and implementation of complex Drupal-based websites and applications, ensuring high performance, security, and scalability.
• Collaborate with designers, front-end developers, and project managers to translate project requirements and designs into functional and user-friendly Drupal solutions.
• Customize and extend Drupal core and contributed modules to meet specific project needs, and develop custom modules when necessary.
• Integrate third-party APIs, web services, and external systems to enhance functionality and data exchange.
• Optimize website performance, conduct code reviews, and ensure adherence to coding standards and best practices.
• Troubleshoot and resolve technical issues, bugs, and other challenges that arise during development and post-launch phases.
• Mentor and provide technical guidance to junior developers, sharing your knowledge and expertise to promote skill development within the team.
• Stay current with industry trends, best practices, and emerging technologies related to Drupal and web development.
Qualifications:
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• Proven track record of at least 5 years of hands-on Drupal development experience.
• Strong proficiency in PHP, HTML, CSS, JavaScript, TWIG and other relevant web technologies.
• Extensive experience working with Drupal 8/9, including custom module development, theming, and site building.
• Experience in migrating drupal 7 websites to drupal 9.
• In-depth understanding of Drupal APIs, hooks, and the Drupal theming layer.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Solid understanding of web security best practices and experience implementing security measures within Drupal projects.
• Ability to work collaboratively in a team environment, effectively communicate technical concepts, and provide leadership on technical projects.
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Experience with performance optimization, caching strategies, and responsive design.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
Preferred Qualifications:
• Experience with headless Drupal and decoupled architectures.
• Familiarity with continuous integration and deployment pipelines.
• Contribution to the Drupal community through module development or other contributions.
• Knowledge of other CMS platforms and frameworks.
Email: careers@suyati.com
Engineer Salesforce Developer cum Admin
Location:
Reporting Office Location - Cochin/ Bangalore
Shift Time: 6am to 2:30pm/2pm to 10pm (IST)
Position Type: Full-Time
Experience Level: 3-5 Years
Job Summary: As an L2 Support Salesforce Developer cum Admin, you will play a crucial role in maintaining and enhancing our Salesforce platform. You will be responsible for providing Level 2 support to end-users, troubleshooting issues, and implementing solutions to optimize the Salesforce environment. Additionally, you will be involved in configuration, customization, and administration tasks.
Key Responsibilities:
Level 2 Support: Provide timely and effective support to end-users by addressing and resolving Salesforce-related issues, including user inquiries, system errors, and data discrepancies.
Troubleshooting: Diagnose and troubleshoot technical problems, identifying root causes, and implementing corrective actions to minimize system disruptions.
Configuration and Customization: Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.
Data Management: Ensure data accuracy, integrity, and security within the Salesforce platform by performing data imports, exports, and deduplication.
User Training: Conduct training sessions and create documentation to empower users with the knowledge to effectively utilize Salesforce features.
Collaboration: Collaborate with cross-functional teams, including developers, administrators, and business stakeholders, to gather requirements and implement solutions.
Security and Compliance: Maintain data security and compliance standards within Salesforce, including role-based access control and user permissions.
Integration: Assist in integrating Salesforce with other systems and applications as needed.
Monitoring and Maintenance: Monitor system performance, schedule and perform routine maintenance tasks, and keep up-to-date with Salesforce updates and releases.
Documentation: Maintain comprehensive documentation of configurations, customizations, and solutions implemented in Salesforce.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of hands-on experience in Salesforce development and administration.
Salesforce Administrator and Developer certifications (e.g., Salesforce Administrator, Salesforce Platform Developer).
Proficiency in Apex, Visualforce, Lightning Components, and SOQL.
Experience working in production support projects with defined SLA's.
Strong problem-solving skills and the ability to work independently.
Excellent communication and interpersonal skills.
Knowledge of best practices in Salesforce development and administration.
Email: careers@suyati.com
Senior Engineer - Salesforce Administrator cum Developer
Location: Kochi/Bangalore
Position Type: Full-Time
Experience Level: 7+ Years
Job Summary: As a Senior Salesforce Administrator cum Developer, you will be a pivotal member of our Salesforce team, responsible for overseeing the entire Salesforce environment. Your role will involve managing the platform's configuration, customization, and integration, as well as developing custom solutions to meet the unique needs of our organization.
Key Responsibilities:
System Administration: Oversee and manage all aspects of Salesforce administration, including user management, security, data governance, and compliance.
Solution Architecture: Collaborate with business stakeholders to gather requirements, design complex solutions, and architect scalable Salesforce implementations.
Custom Development: Develop custom code, Visualforce pages, Lightning components, and Apex triggers to extend Salesforce functionality and address advanced business requirements.
Integration: Lead the integration efforts, connecting Salesforce with various external systems, APIs, and third-party applications.
Technical Leadership: Serve as a technical leader within the Salesforce team, providing guidance, mentorship, and support to junior administrators and developers.
Code Reviews: Conduct thorough code reviews to ensure code quality, adherence to best practices, and maintainability.
Data Modeling: Design and maintain data models, including custom objects, fields, relationships, and validation rules to optimize data management and reporting.
Performance Optimization: Identify and resolve performance bottlenecks in the Salesforce platform through optimization and best practices.
Documentation: Maintain comprehensive documentation of customizations, configurations, and integrations.
Training: Provide training and support to end-users to maximize their efficiency and effectiveness with Salesforce.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of hands-on experience in Salesforce administration and development.
Salesforce Administrator and Developer certifications (e.g., Salesforce Advanced Administrator, Salesforce Platform Developer II).
Experience working in production support projects with defined SLA's.
Proficiency in Apex, Lightning, SOQL, Visualforce, and other Salesforce technologies.
Strong problem-solving skills and the ability to work independently.
Exceptional communication and interpersonal skills.
Proven leadership and project management abilities.
Email: careers@suyati.com
Project Manager - Managed Services Application Support
Project Manager- Salesforce
Job Title: Project Manager - Managed Services Application Support
Location: Cochin
Exp Level: Overall 8+ years (Need to have knowledge on Salesforce and 5+ years on Managed services model with SLA's and 24x7 Operations)
Job Description:
The ideal candidate shall be handling Operations of a large Managed Services Team that shall be working on a 24x7 model. The candidate is expected to bring best practices to the table and improve and enhance the quality of operations of the team. This application to be supported is a full-fledged Salesforce application.
Key Responsibilities:
• Production Support Leadership: Lead and mentor a team of production support specialists, ensuring they are equipped to supply exceptional support to our software products. Should have managed large teams of 20+ engineers.
• Client Engagement: Act as the main point of contact for clients, managing client ticket resolution handling and ensuring their needs and expectations are met in a prompt and effective manner. Coordination with Teams across different geographies.
• Technical Acumen: Ideal candidate should have managed support engagements and been part of large 24x7 L1, L2 & L3 Managed Services teams with Salesforce or CRM related projects being the core.
o Experience in any two or all the major Salesforce Clouds such as Sales, Service, Community, Marketing Clouds is mandatory
o Basic DevOps process understanding to implement and adhere to
o Proven record in handling JIRA and/or Service Now and skilled in querying on the same
o Security Complexities assessment across Salesforce
o Understanding advanced Roles & Hierarchy models in an application
o Ability to front-end technical discussions with clients and setting best practices including quality of design, implementation, maintenance, and support.
• Incident Management: Oversee the resolution of production issues, including the identification, triage, and prioritization of incidents, as well as coordination of response efforts to minimize downtime.
o Ideal candidate should have handled large scale engagements and should have started or/and worked a 24x7 Model for Application Services & Support
o Must have been adept in managing priorities for the team and ensuring adherence to defined SLA's across P0, P1, P2, P3 Tickets
o Must be hands on in Root Cause Analysis and ensuring tickets are not reopened
o Should have managed multi environments, multi regions complex project implementations and therefore able to define environmental and deployment strategies
• Service Level Agreements (SLAs): Define and enforce SLAs for incident response, resolution times, and service availability, and work to continuously improve adherence to SLAs.
• Process Optimization: Continuously improve production support processes, implement best practices, and driving efficiency gains to enhance service quality and reduce incident recurrence.
o Valuable experience in RFI / RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.
o Ensuring proper management and updating of cookbooks for the L1 support teams
o Clear recording of action taken for closure of a ticket
o Responsible for analyzing operational demands and projecting staff requirements that may arise in the future
o Managing the Support team Roster and ensuring compliance to the support commitments
o Ensure availability of teams for on call support during weekends
o ITIL or other IT Service Management related certifications are a good addition
• Reporting and Metrics: Develop and maintain reporting mechanisms to monitor production support performance, providing regular updates to stakeholders on incident trends, service levels, and team performance.
o Strong SQL knowledge and/or query on ticketing tools
o Weekly, Monthly and Quarterly and Annually reporting metrics to be managed
• Change Management: Collaborate with development and DevOps teams to manage software releases and ensure smooth transitions into production environments.
o They should be able to triage tickets for different teams and ensure they are being addressed to SLA.
o Tickets not falling inside of L1, L2, L3 purview will need to be called out for handling.
• Budget Management: Manage the production support budget, including resource allocation and cost control, to ensure efficient use of resources.
• Documentation: Keep comprehensive documentation of production support processes, procedures, and incident resolution protocols.
Email: careers@suyati.com
Senior Engineer- Salesforce QA Automation(Selenium)
Responsibilities:
• Meeting with the software design team to discuss verification protocols.
• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with the design team to solve application faults.
QA Engineer Requirements:
• Bachelor's degree in computer science, software engineering, or a similar field.
• 4-5 years' previous experience working as a QA engineer in Salesforce using Agile methodologies and continuous automation of Regression scripts
• Strong Experience with Salesforce page layouts, profiles, permissions, sharing models, multi-country architectures, multi org architectures, workflows, validations and approval processes
• Strong Experience in Selenium RC/WebDriver/IDE
• Good to have experience in Salesforce Automation tools like Provar, ACCELQ etc
• Good to have experience on programming script languages like JAVA
• Knowledge on SOQL
• Experience with Atlassian Jira
• Excellent analytical skills
• Detailed knowledge of application functions, bug fixing, and testing protocols
• Good written and verbal communication skills
Email: careers@suyati.com
Salesforce QA - Senior Engineer (Automation - UFT )
QA Automation Engineer Responsibilities:
• Meeting with the software design team to discuss verification protocols.
• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with the design team to solve application faults.
Must Have
1. 5+ years of experience.
2. Strong in Salesforce Testing.
3. Good Communicator and able to collaborate in multi vendor ecosystem.
4. Good knowledge in Sales and Service cloud.
5. Hands on exposure in ALM, JIRA , Microfocus UFT tool / qTest good to have.
Email: careers@suyati.com
Lead Engineer-Drupal
Technical Skills (Must Have)
7+ years Drupal development experience with good exposure to Drupal Acquia cloud-based platform.
Extensive knowledge and at least 4 years of experience of building Drupal CMS websites with eCommerce (Commerce tools/Elastic Path/Kibo any modules) using the best practice & standard modules.
Must have Experience in Drupal 9 and Experience in Drupal Acquia.
Experience of PHP 7+, Symfony, OOPS, and knowledge of existing inbuilt Drupal functions.
Implementation of Drupal Acquia Add Ons.
Creation of Modules, Blocks and Views.
Theme/Template integration and customization.
Knowledge of customizing and extending Modules.
Third-party API integration and Custom API generation in Drupal.
Knowledge and experience of web accessibility.
Good understanding of cross-platform and cross-browser issues.
Use of AJAX / JavaScript / jQuery an advantage.
Use of Widen DAM integration will be an advantage.
Extensive knowledge in GIT.
Email: careers@suyati.com
Senior Engineer- Drupal
As a Senior Drupal Developer, you will play a crucial role in designing, developing, and maintaining high-quality Drupal-based websites and applications. You will collaborate with cross-functional teams including designers, front-end developers, and project managers to deliver exceptional digital experiences for our clients. Your expertise in Drupal development, technical leadership, and problem-solving skills will be key in ensuring the success of our projects.
Responsibilities:
• Lead the design, development, and implementation of complex Drupal-based websites and applications, ensuring high performance, security, and scalability.
• Collaborate with designers, front-end developers, and project managers to translate project requirements and designs into functional and user-friendly Drupal solutions.
• Customize and extend Drupal core and contributed modules to meet specific project needs, and develop custom modules when necessary.
• Integrate third-party APIs, web services, and external systems to enhance functionality and data exchange.
• Optimize website performance, conduct code reviews, and ensure adherence to coding standards and best practices.
• Troubleshoot and resolve technical issues, bugs, and other challenges that arise during development and post-launch phases.
• Mentor and provide technical guidance to junior developers, sharing your knowledge and expertise to promote skill development within the team.
• Stay current with industry trends, best practices, and emerging technologies related to Drupal and web development.
Qualifications:
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• Proven track record of at least 5 years of hands-on Drupal development experience.
• Strong proficiency in PHP, HTML, CSS, JavaScript, TWIG and other relevant web technologies.
• Extensive experience working with Drupal 8/9, including custom module development, theming, and site building.
• Experience in migrating drupal 7 websites to drupal 9.
• In-depth understanding of Drupal APIs, hooks, and the Drupal theming layer.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Solid understanding of web security best practices and experience implementing security measures within Drupal projects.
• Ability to work collaboratively in a team environment, effectively communicate technical concepts, and provide leadership on technical projects.
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Experience with performance optimization, caching strategies, and responsive design.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
Preferred Qualifications:
• Experience with headless Drupal and decoupled architectures.
• Familiarity with continuous integration and deployment pipelines.
• Contribution to the Drupal community through module development or other contributions.
• Knowledge of other CMS platforms and frameworks.
Email: careers@suyati.com
Engineer Salesforce Developer cum Admin
Location:
Reporting Office Location - Cochin/ Bangalore
Shift Time: 6am to 2:30pm/2pm to 10pm (IST)
Position Type: Full-Time
Experience Level: 3-5 Years
Job Summary: As an L2 Support Salesforce Developer cum Admin, you will play a crucial role in maintaining and enhancing our Salesforce platform. You will be responsible for providing Level 2 support to end-users, troubleshooting issues, and implementing solutions to optimize the Salesforce environment. Additionally, you will be involved in configuration, customization, and administration tasks.
Key Responsibilities:
Level 2 Support: Provide timely and effective support to end-users by addressing and resolving Salesforce-related issues, including user inquiries, system errors, and data discrepancies.
Troubleshooting: Diagnose and troubleshoot technical problems, identifying root causes, and implementing corrective actions to minimize system disruptions.
Configuration and Customization: Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.
Data Management: Ensure data accuracy, integrity, and security within the Salesforce platform by performing data imports, exports, and deduplication.
User Training: Conduct training sessions and create documentation to empower users with the knowledge to effectively utilize Salesforce features.
Collaboration: Collaborate with cross-functional teams, including developers, administrators, and business stakeholders, to gather requirements and implement solutions.
Security and Compliance: Maintain data security and compliance standards within Salesforce, including role-based access control and user permissions.
Integration: Assist in integrating Salesforce with other systems and applications as needed.
Monitoring and Maintenance: Monitor system performance, schedule and perform routine maintenance tasks, and keep up-to-date with Salesforce updates and releases.
Documentation: Maintain comprehensive documentation of configurations, customizations, and solutions implemented in Salesforce.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of hands-on experience in Salesforce development and administration.
Salesforce Administrator and Developer certifications (e.g., Salesforce Administrator, Salesforce Platform Developer).
Proficiency in Apex, Visualforce, Lightning Components, and SOQL.
Experience working in production support projects with defined SLA's.
Strong problem-solving skills and the ability to work independently.
Excellent communication and interpersonal skills.
Knowledge of best practices in Salesforce development and administration.
Email: careers@suyati.com
Senior Engineer - Salesforce Administrator cum Developer
Location: Kochi/Bangalore
Position Type: Full-Time
Experience Level: 7+ Years
Job Summary: As a Senior Salesforce Administrator cum Developer, you will be a pivotal member of our Salesforce team, responsible for overseeing the entire Salesforce environment. Your role will involve managing the platform's configuration, customization, and integration, as well as developing custom solutions to meet the unique needs of our organization.
Key Responsibilities:
System Administration: Oversee and manage all aspects of Salesforce administration, including user management, security, data governance, and compliance.
Solution Architecture: Collaborate with business stakeholders to gather requirements, design complex solutions, and architect scalable Salesforce implementations.
Custom Development: Develop custom code, Visualforce pages, Lightning components, and Apex triggers to extend Salesforce functionality and address advanced business requirements.
Integration: Lead the integration efforts, connecting Salesforce with various external systems, APIs, and third-party applications.
Technical Leadership: Serve as a technical leader within the Salesforce team, providing guidance, mentorship, and support to junior administrators and developers.
Code Reviews: Conduct thorough code reviews to ensure code quality, adherence to best practices, and maintainability.
Data Modeling: Design and maintain data models, including custom objects, fields, relationships, and validation rules to optimize data management and reporting.
Performance Optimization: Identify and resolve performance bottlenecks in the Salesforce platform through optimization and best practices.
Documentation: Maintain comprehensive documentation of customizations, configurations, and integrations.
Training: Provide training and support to end-users to maximize their efficiency and effectiveness with Salesforce.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of hands-on experience in Salesforce administration and development.
Salesforce Administrator and Developer certifications (e.g., Salesforce Advanced Administrator, Salesforce Platform Developer II).
Experience working in production support projects with defined SLA's.
Proficiency in Apex, Lightning, SOQL, Visualforce, and other Salesforce technologies.
Strong problem-solving skills and the ability to work independently.
Exceptional communication and interpersonal skills.
Proven leadership and project management abilities.
Email: careers@suyati.com
Project Manager - Managed Services Application Support
Project Manager- Salesforce
Job Title: Project Manager - Managed Services Application Support
Location: Cochin
Exp Level: Overall 8+ years (Need to have knowledge on Salesforce and 5+ years on Managed services model with SLA's and 24x7 Operations)
Job Description:
The ideal candidate shall be handling Operations of a large Managed Services Team that shall be working on a 24x7 model. The candidate is expected to bring best practices to the table and improve and enhance the quality of operations of the team. This application to be supported is a full-fledged Salesforce application.
Key Responsibilities:
• Production Support Leadership: Lead and mentor a team of production support specialists, ensuring they are equipped to supply exceptional support to our software products. Should have managed large teams of 20+ engineers.
• Client Engagement: Act as the main point of contact for clients, managing client ticket resolution handling and ensuring their needs and expectations are met in a prompt and effective manner. Coordination with Teams across different geographies.
• Technical Acumen: Ideal candidate should have managed support engagements and been part of large 24x7 L1, L2 & L3 Managed Services teams with Salesforce or CRM related projects being the core.
o Experience in any two or all the major Salesforce Clouds such as Sales, Service, Community, Marketing Clouds is mandatory
o Basic DevOps process understanding to implement and adhere to
o Proven record in handling JIRA and/or Service Now and skilled in querying on the same
o Security Complexities assessment across Salesforce
o Understanding advanced Roles & Hierarchy models in an application
o Ability to front-end technical discussions with clients and setting best practices including quality of design, implementation, maintenance, and support.
• Incident Management: Oversee the resolution of production issues, including the identification, triage, and prioritization of incidents, as well as coordination of response efforts to minimize downtime.
o Ideal candidate should have handled large scale engagements and should have started or/and worked a 24x7 Model for Application Services & Support
o Must have been adept in managing priorities for the team and ensuring adherence to defined SLA's across P0, P1, P2, P3 Tickets
o Must be hands on in Root Cause Analysis and ensuring tickets are not reopened
o Should have managed multi environments, multi regions complex project implementations and therefore able to define environmental and deployment strategies
• Service Level Agreements (SLAs): Define and enforce SLAs for incident response, resolution times, and service availability, and work to continuously improve adherence to SLAs.
• Process Optimization: Continuously improve production support processes, implement best practices, and driving efficiency gains to enhance service quality and reduce incident recurrence.
o Valuable experience in RFI / RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.
o Ensuring proper management and updating of cookbooks for the L1 support teams
o Clear recording of action taken for closure of a ticket
o Responsible for analyzing operational demands and projecting staff requirements that may arise in the future
o Managing the Support team Roster and ensuring compliance to the support commitments
o Ensure availability of teams for on call support during weekends
o ITIL or other IT Service Management related certifications are a good addition
• Reporting and Metrics: Develop and maintain reporting mechanisms to monitor production support performance, providing regular updates to stakeholders on incident trends, service levels, and team performance.
o Strong SQL knowledge and/or query on ticketing tools
o Weekly, Monthly and Quarterly and Annually reporting metrics to be managed
• Change Management: Collaborate with development and DevOps teams to manage software releases and ensure smooth transitions into production environments.
o They should be able to triage tickets for different teams and ensure they are being addressed to SLA.
o Tickets not falling inside of L1, L2, L3 purview will need to be called out for handling.
• Budget Management: Manage the production support budget, including resource allocation and cost control, to ensure efficient use of resources.
• Documentation: Keep comprehensive documentation of production support processes, procedures, and incident resolution protocols.
Email: careers@suyati.com
Senior Engineer- Salesforce QA Automation(Selenium)
Responsibilities:
• Meeting with the software design team to discuss verification protocols.
• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with the design team to solve application faults.
QA Engineer Requirements:
• Bachelor's degree in computer science, software engineering, or a similar field.
• 4-5 years' previous experience working as a QA engineer in Salesforce using Agile methodologies and continuous automation of Regression scripts
• Strong Experience with Salesforce page layouts, profiles, permissions, sharing models, multi-country architectures, multi org architectures, workflows, validations and approval processes
• Strong Experience in Selenium RC/WebDriver/IDE
• Good to have experience in Salesforce Automation tools like Provar, ACCELQ etc
• Good to have experience on programming script languages like JAVA
• Knowledge on SOQL
• Experience with Atlassian Jira
• Excellent analytical skills
• Detailed knowledge of application functions, bug fixing, and testing protocols
• Good written and verbal communication skills
Email: careers@suyati.com
