For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.
Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

Position National IT Technician
Start Date As soon as possible
Job Number 01688
End Date -
Role Specification IT Stores Support Technician
Closing Date -

Our National IT department within Aldi, have an exciting opportunity for an IT Technician to join our payments team on a 23-month fixed term contract.
You will have responsibility for working with several different stakeholders, both internal and external to support and maintain the hardware and software solution. Troubleshooting issues with the installation of the devices right through to the reported difference in payments with the EPOS solution will form part of your day-to-day activities. You will work closely with the wider team and several project teams to troubleshoot and assist in deploying the card terminals within our Stores.
If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

Your New Role

• Liaise with internal teams and third parties to support fault resolutions
• Maintain and refresh the knowledge base articles on regular basis
• Provide technical and administrative support to the payments team as required for projects, ranging from project management and change management through to implementation in Stores
• Assist in investigating and resolving card payment differences whilst engaging with the finance teams
• Support the team to complete the annual compliance and audit checks on our payment platform
• Support the testing and release of any software builds on the card terminals

About You

• A-levels or equivalent qualifications
• Proficiency in using Microsoft Word, Excel, PowerPoint as well as SharePoint
• IT support and IT support tools knowledge
• Experience of working with external suppliers
• Excellent customer service skills, able to build strong internal and external relationships
• Have a high level of attention to detail, and strong administration skills
• Excellent verbal and written communication skills
• Good organizational skills with the ability to work to deadlines in a fast-paced environment
• Strong analytical and reporting skills
• Be self-motivated

What You'll get in Return

• Salary starting from £29,680 rising to £33,170
• 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week
• Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
• 5 weeks' annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.
If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

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