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FutureLearn Limited
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1st line support desk engineer

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Location
Wythenshawe, Manchester, United Kingdom
Salary
£24000/annum
Job type
Full Time
Category
Information Technology
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We are looking for a 1st Line IT Support Technician to join a growing organisation, based in their new site in Wythenshawe. In the role, the successful candidate will work within a small but dedicated IT team and provide first line desktop support to around 1000 users.

There will be occasional travel between sites located in close proximity, so a full UK driving licence and access to your own car are required. Any travel costs will be reimbursed.

Duties and responsibilities include;

Support on-site hardware, including repairs and network troubleshooting.

Install software across the site.

Rapid on-site response to first line support issues

Deliver basic training for users and advise on applications.

Active involvement in refresh projects for on-site devices and network infrastructure.

Manage access control, including Active Directory.

Skills / Experience required:

Minimum 1 year of experience in a similar 1st Line / IT Support role.

Previous experience troubleshooting end-user computer devices.

Knowledge of Microsoft Office Suite including 0365

Windows Desktop OS

Basic knowledge of Networking

Active Directory

Good written and verbal communication

Motivated, enthusiastic and adaptable

Keen eye for detail.

This is a fantastic opportunity to join a growing organisation where continuous training is on offer! Benefits of the role include a generous holiday allowance of 31 days plus Bank Holidays, pension contribution, annual salary reviews and various salary sacrifice schemes.

If this role sounds interesting to you, please apply now for consideration. If you'd like to discuss the role further, please contact Isabelle on (phone number removed) or email your latest CV to

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy

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FutureLearn Limited
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  • 1st line support desk engineer Wythenshawe
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