Introduction

For over 35 years, Gattaca has been helping clients across the world grow by solving their biggest talent challenges. Every day we aim to deliver a service that is so trusted that our clients, candidates, colleagues, and suppliers recommend us without hesitation. It’s our vision to become the STEM talent partner of choice, and we need you to help us get there.

At Gattaca, our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. This, paired with the tools and industry leading training we can provide, can give you what you need to be our next recruitment superstar.

Gattaca is dedicated to helping our people to realise their full potential. We understand the value a diverse workforce brings to every workplace and in everything we do, we are committed to promoting diversity, inclusion and accessibility. We welcome applications from all backgrounds and encourage you to consider a career with Gattaca.

Technology Service Delivery Analyst

Do you have an interest in Technology? Want to learn more about the systems & software that we use? Or do you enjoy engaging with colleagues around the business?... then this is your opportunity to join the 'Team of the Year'!

This is a great development and upskilling opportunity for someone with a keen interest in Technology where we will support and teach you everything you need to know. We are looking for someone who has a good attention to detail, the ability to multi-task and follow processes with effective communication. The successful applicant will be joining a welcoming team, where they will be able to collaborate with all parts of the business, supporting them with a variety of queries.

Responsibilities:

Provide first line support to all staff through the effective management of the Service Desk platform.

Ensure all support calls are logged accurately on the Service Desk platform.

Effectively manage support escalations within the Gattaca IT Team as well as 3rd party vendors.

Provide business updates on Problems, Requests, Incidents & Changes.

Assist all staff in the use of Gattaca systems.

User account creation and administration.

End user device support. Skills, Competencies and Experiences:

Passionate about the customer experience, and providing the best service possible.

Solutions focussed.

Contagious energy, presence, and confidence.

Emotionally aware but not emotionally driven.

Self-accountability & follow through.

Ability to maintain effective working relationships with wider Technology Team.

Strong analytical skills, with demonstrated ability to assess business problems, recommend improvement opportunities, and align stakeholders around remediation of gaps.

Excellent communication skills, both written and verbal, with ability to communicate effectively at all levels of the organization.

Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies. (Desirable)

Experience with Microsoft 365 (Desirable) What we offer:

Excellent Growth and Development Opportunities

Apprenticeship opportunities

Competitive basic salary

Flexible working opportunities

Free onsite parking

Incentives including team all inclusive holidays Next Steps

Upload your CV and if we think there is a match, a member of our Talent Hub will be in touch and arrange a phone call to discuss your options and answer any questions you might have.

"I've told any agency I speak to that if you want to be world class compare yourself to Gattaca as they have set the bar." – Safran, RPO Client.

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