Prestigious opportunity for a Desktop & Server Support Engineer within a leading Law Firm in Manchester city centre! Dedicated to providing 2nd line support you will be involved in both BAU and project based work as required, all within an ITIL environment.

As a member of the 2nd line support team you will be responsible for:-

Troubleshooting desktop, server and application specific issues

Responding to, and effectively resolving escalated user incidents and problems within SLA and KPI timeframes

Design and implementation of automation measures where possible and appropriate

Taking ownership of requests escalated to you and manage them through to resolution

Supporting Windows, Citrix XenApp/XenDesktop, Office 365 and other key systems

End user computing support

Mobile device support

If you possess a combination of some of the following skills then LETS TALK!

Previous Hands-on IT support experience in a professional services environment

Strong customer facing skills

Experience working within SLAs and KPIs

Ability to take ownership of tasks and manage them through to resolution

Windows Server

Cloud knowledge, Azure, O365

Active Directory, AAD user configuration experience

Excellent problem-solving and analysis skills with good attention to detail

Understanding of current leading technologies, suppliers and industry terminology

In return, you will be rewarded with ongoing training and development in an enviable team environment.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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