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Our prestigious client based in High Wycombe has an exciting opportunity to join their growing business as an IT Assistant. This is an exciting role to complement our existing team. The primary focus will be to assist with systems and the busy IT service desk for our 170 users.
Location: High Wycombe
Working Hours: 8.30am - 5:30pm
Benefits: pension, life assurance, discounted gym membershipAs the IT Support, you will be responsible for:
The ideal candidate will have a confident manner, good communication skills and some experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential.
Ability to ask appropriate questions to obtain relevant information to diagnose problems and discern what level of support is needed when a problem is presented.
Need to become an advanced administrative user in specific law software packages.
Ability to meet deadlines and adapt to changing schedules.
Ability to follow instructions and to work autonomously - but also able to recognise when there is a need to ask for help.
Rapid response and resilience - able to maintain composure and a sense of humour in the face of a heavy workload and constant interruptions.
Induction and training of all new employees.
Assistance with new system implementation and office moves.
Eye for continuous technological improvement.
Excellent awareness of cyber essentials accreditation
Generating and writing reports
Any other tasks that may be reasonably be required. Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location and services.The successful IT Support will have the following related skills / experience:
Highly Proficient in Windows 10/11, Microsoft server versions, Hyper-V, MS Office versions, Active Directory and Networking
Experience of a 1stor 2nd line role and able to set up workstations and take lots of calls dealing with 1st line enquiries around printer problems, unable to log in, etc.
SQL language skills would be a benefit to this role or a keen interest to learn
Experience of setting up users and working accurately to a list of tasks to complete onboarding and offboarding of users
Experience of troubleshooting printers, scanners, PC's, mobile phones and tablets
Driven to self-motivate and keep up to date with developments in the field.
Strong written and verbal communication skills.
Team player who works collaboratively and who is proactive with a 'can do attitude'. Desired:
Operational experience of Advanced P4W/Tikit
Microsoft Azure or a similar cloud environment
NetDocuments Full driving licence is essential as there will be travel between three local offices