This role consists of managing the functions and processes such as planning, organising, controlling, coordinating, evaluating, integrating activities and systems for the organisation.  The system tools hold a significant amount of data about individuals who are our clients, volunteers, and supporters.  The predominant purpose of the tools is to coordinate case work and to provide a useful demographic data for contract outcomes, informing strategic and operational priorities and managing risk. These tools also enable us to demonstrate the value provided through provision of our services, and social value provided by volunteering activities and better understanding the activity of our supporters in terms of their giving.

They are looking for someone who has strong IT and system skills, can pick up new CRMs quickly, is organised and has strong communication skills, verbal, analytical and written, and enjoys working as part of a team and independently

Main Duties

To develop a deep knowledge and understanding of the CRMs and provide relevant training to staff on usage of the systems. Delivering training either on a one-to-one basis or in small groups to ensure systems are used effectively.

To enable effective extraction of information and data they hold by using reporting tools, setting up templates and producing reports for internal and external stakeholders as required by the Senior Leaders Team (SLT).

To issue and manage the distribution of IT equipment to staff and ensure they can use it effectively.

Provide a first point of helpdesk contact for advice relating to usage of the system or system issues.

Being the contact point for reporting any IT equipment issues or problems and liaising with the IT Technical contractor to ensure timely response and solutions.

To coordinate new starter access of In-Form by setting them up with all the required passwords and access requirements

To provide system user training to all front-line staff and managers

To monitor usage of the system and provide reports as required by management to identify any issues, barriers or compliance issues relating to quality and accuracy of data.

To ensure the preparation of IT reports to CEO, SLT and Trustees as directed.

To oversee the secure management of data in the organisation in accordance with Data Protection legislation.

To work with relevant members of the senior leadership team relating to any data breaches.

To be the systems expert within the organisation for CRMs

Salary and Benefits

£28-32K salary

Stakeholder pension, employer contribution of 5%

25 days holiday plus bank holidays

Actively supporting those in need in your local community

Healthcare and wellbeing support including access to in-app virtual appointments with NHS registered GPs and access to a comprehensive Employee Assistance programme with face-to-face counselling

A medical cashback scheme and retail discounts