On Premise Role - Not Hybrid or Remote

Our sector leading client is seeking an IT Support Technician. You will provide 1st / 2nd line support to all IT users and be the first point of contact.

Responsibilities:

* Provide 1st and 2nd line remote and desk side support to all users

* Escalation of IT tickets

* Set up new users, ensuring the correct provision of IT equipment is made available

* Ensure all user and computer accounts are current and obsolete or unused accounts are administered correctly.

* Escalate user complaints to the appropriate channels.

* Coordinate the end user device replacement activities scheduling down time for end users

* Prepare documentation for technical use such as schematics, risk matrix, replacement plans

* Prepare user documentation such as IT bulletins, user guides and hints and tips.

Skills and Experience:

* Good interpersonal skills to be able to bridge the gap between users and other members of the IT department.

* A self starter who can deliver solutions based on business requirements with the ability to handle several activities at the same time.Enhanced level of access to sensitive and/or confidential data requires integrity without question.

* A process orientated IT professional, experienced in IT but takes a keen interest in the business and aligning IT services with business requirements.

* An ambassador for the both the IT department and the group.

Technical requirements:

A number of the following Essentials:

* Windows Desktop

* Windows Server

* Active Directory

* WSUS

* Office 365

* Networks

* Printers

* ITIL

* Sage 200

* MS SQL Server

Desirable:

* Remote Desktop Services

* SharePoint

* Infor M3 (Movex)

* CLM

* Factory Track

* Infor OS

* Barcode technology

* Document out