Lead I - Software Engineering
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- Location
- Chennai, State of Tamil Nadu, India
- Salary
- TBD
- Job type
- Full Time
- Category
- Software Engineering
Job Description
Role Proficiency:
Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities
Outcomes:
Measures of Outcomes:
Outputs Expected:
Code:
Documentation:
Configure:
Test:
Domain relevance:
Manage Project:
Manage Defects:
Estimate:
Manage knowledge:
Release:
Design:
Interface with Customer:
Manage Team:
Certifications:
Skill Examples:
Knowledge Examples:
Appropriate software programs / modules
Additional Comments:
• Experience in supporting highly available 24/7 production through on-call rotations, revenue sensitive P1/P2 site-up emergencies, troubleshooting and disaster recovery.• Exposure to Real time applications, Transactional Systems, • Scripting skills in at least one of the following: Perl, Python, Shell, Bash• Observability skills like Splunk, Dynatrace.• Ability to debug applications based on Sprinboot, Restful WebServices, and Azure SQL.• Exceptional verbal and written communication skills• Critical thinking, complex Problem Solve and Troubleshoot• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and• Able to work independently or as part of a team.• Ability to explain complex ideas to those with limited IT and systems knowledge• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when neccessaryWhat kind of work is expected :• Address and resolve applications issues, provide updates and perform root cause analysis.• Conduct a deep Root Cause of a production issue• Ability to drive a production call• Supervise all alerts related to application and system procedures and provide services proactively.• Gain and maintain expertise in flow of application process and systems related to domain• Flexibility - responsibilities may require occasional evening and weekend work• Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)• Install and prepare tools required for proper functioning of applications on regular basis.• Follow standards and best practices to bring operational efficiencies, stability and availability of the system.• Comprehend various metrics on operational dashboards and reports and take corrective actions• Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date• Maintaining and updating technical documents and procedures• build reports and dashboards for operational metrics• Continuously improve all systems provided as a service• Own knowledge base and run books for your support domain
Role Proficiency:
Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities
Outcomes:
- Interpret the application/feature/component design to develop the same in accordance with specifications.
- Code debug test document and communicate product/component/feature development stages.
- Validate results with user representatives; integrates and commissions the overall solution
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures of Outcomes:
- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- On time completion of mandatory compliance trainings
Outputs Expected:
Code:
- Code as per design
- Follow coding standards
templates and checklists - Review code - for team and peers
Documentation:
- Create/review templates
checklists
guidelines
standards for design/process/development - Create/review deliverable documents. Design documentation
r and requirements
test cases/results
Configure:
- Define and govern configuration management plan
- Ensure compliance from the team
Test:
- Review and create unit test cases
scenarios and execution - Review test plan created by testing team
- Provide clarifications to the testing team
Domain relevance:
- Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
- Learn more about the customer domain identifying opportunities to provide valuable addition to customers
- Complete relevant domain certifications
Manage Project:
- Manage delivery of modules and/or manage user stories
Manage Defects:
- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality
Estimate:
- Create and provide input for effort estimation for projects
Manage knowledge:
- Consume and contribute to project related documents
share point
libraries and client universities - Review the reusable documents created by the team
Release:
- Execute and monitor release process
Design:
- Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models
Interface with Customer:
- Clarify requirements and provide guidance to development team
- Present design options to customers
- Conduct product demos
Manage Team:
- Set FAST goals and provide feedback
- Understand aspirations of team members and provide guidance
opportunities
etc - Ensure team is engaged in project
Certifications:
- Take relevant domain/technology certification
Skill Examples:
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort required for developing / debugging features / components
- Perform and evaluate test in the customer or target environment
- Make quick decisions on technical/project related challenges
- Manage a Team mentor and handle people related issues in team
- Maintain high motivation levels and positive dynamics in the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback to team members
- Create and articulate impactful technical presentations
- Follow high level of business etiquette in emails and other business communication
- Drive conference calls with customers addressing customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
- Build confidence with customers by meeting the deliverables on time with quality.
- Estimate time and effort resources required for developing / debugging features / components
- Make on appropriate utilization of Software / Hardware's.
- Strong analytical and problem-solving abilities
Knowledge Examples:
- Functional and technical designing
- Programming languages - proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile - Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Knowledge of customer domain and deep understanding of sub domain where problem is solved
Additional Comments:
• Experience in supporting highly available 24/7 production through on-call rotations, revenue sensitive P1/P2 site-up emergencies, troubleshooting and disaster recovery.• Exposure to Real time applications, Transactional Systems, • Scripting skills in at least one of the following: Perl, Python, Shell, Bash• Observability skills like Splunk, Dynatrace.• Ability to debug applications based on Sprinboot, Restful WebServices, and Azure SQL.• Exceptional verbal and written communication skills• Critical thinking, complex Problem Solve and Troubleshoot• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and• Able to work independently or as part of a team.• Ability to explain complex ideas to those with limited IT and systems knowledge• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when neccessaryWhat kind of work is expected :• Address and resolve applications issues, provide updates and perform root cause analysis.• Conduct a deep Root Cause of a production issue• Ability to drive a production call• Supervise all alerts related to application and system procedures and provide services proactively.• Gain and maintain expertise in flow of application process and systems related to domain• Flexibility - responsibilities may require occasional evening and weekend work• Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)• Install and prepare tools required for proper functioning of applications on regular basis.• Follow standards and best practices to bring operational efficiencies, stability and availability of the system.• Comprehend various metrics on operational dashboards and reports and take corrective actions• Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date• Maintaining and updating technical documents and procedures• build reports and dashboards for operational metrics• Continuously improve all systems provided as a service• Own knowledge base and run books for your support domain
