For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.
Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

Position National IT Technician
Start Date As soon as possible
Job Number 01754
End Date -
Role Specification IT Onsite Support Technician
Closing Date -

We have an exciting role available as a National IT Onsite Support Technician to initially join our team for a period of 12 months with your time shared between the Atherstone Head Office and our Regional Distribution Centre in Sawley.

Your role is to assist in the deployment of our ambitious IT system upgrade programme. Your excellent working knowledge in a range of IT Infrastructure topics will be key in proactively identifying and eliminating onsite issues prior to go-live and throughout the hypercare period.
The role will be assessed for extension towards the end of the term. This will be to determine whether further locations across the country will benefit from the same support offering
during the rollout. You will be working as part of a wider team of business and IT colleagues to ensure the success of this major project.
If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

Your New Role

• Provide first and second level onsite support for a wide range of IT hardware and systems
• Maintain an appropriate incident log to identify and escalate any known errors to the Team Leader
• Maintain an understanding of user requests and open issues
• Ensure the wider IT team are informed of key incidents, emerging problems and escalate as required
• Test hardware connectivity, and installations to identify issues ahead of rollout
• Perform proactive testing, such as WiFi scanning, to mitigate against issues during rollout
• Perform system maintenance/support which will occasionally fall outside of normal business hours
• Physical installation of equipment onsite
• Create and maintain knowledgebase articles
• Communicate business updates such as outages to key stake holders
• Provide support and advice to colleagues on general video conferencing and end-user-device issues
• You will also be required to carry out any other duties requested of you by your direct Line Manager

About You

• Prior IT support experience required with good working knowledge and troubleshooting capability across a variety of end-user solutions:
• Microsoft 365
• Video Conferencing equipment
• Windows 10 / 11
• Basic networking
• Installing and maintaining general PC/Laptop hardware
• Printer hardware
• IOS / Android devices
• Good overall technical ability
• Understanding of working within good IT security practices
• Have excellent listening, interpersonal and strong communication skills.
• Be able to work independently or as part of a team.
• Full valid UK driving licence

What You'll get in Return

• Salary starting from £29.680 rising to £33,170
• 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week.
• Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
• 5 weeks' annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.
If you're looking for a career that gives you more, apply today!

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