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Business Systems Assistant / Business Systems Officer - ICT
£ 26,519.50 per annum (Assistant) / £34,642.92 per annum (Officer)
Full Time – 37 hours per week
Closing Date: Friday 1st December 2023 @ 9:00am
Interview Date: Wednesday 13th December 2023
ICT is a people business! We are looking for an excellent communicator who is fired up by technology to join our imaginative and motivated team. We need a Business Systems Assistant or Officer, who’s going to learn new skills, and pass them on to our front-line teams.
What you will be doing
We have a load of systems to manage our busy organisation. Our users are often not aware of what the systems can do to make their jobs easier and more efficient, so we need someone to help them.
You’ll be a champion of our Housing Management System (HMS), and the other applications we use, and you’ll demonstrate that to others, and help them solve problems.
Acting as the main point of contact for any HMS developments or support requests, you will take ownership of the system and work with the wider IT Team to make improvements or fix issues.
Your communication skills need to be not only first class, but adaptable. You’ll be helping a plumber out one minute, and a Director the next. You’ll be sitting with managers to design new processes, suggesting improvements and driving change.
We are looking for a confident and customer focused individual with strong communications skills and the ability to take ownership and responsibility for customer incidents and requests, being able to convey technical information in a customer friendly way. You’ll be about to think in a logical way, and have the creativity to come up with new ideas.
As a people business it’s essential we get the right person in this role, so we want to make this role accessible to a wide range of applicants, with diverse backgrounds. The role is available as either an officer level, or at an assistant level, where we’ll support you to reach an officer role within 2 years.
Please look at the job descriptions and let us know in your application where you fit. If you aren’t sure get in touch.
What we can offer in return:
32 days annual leave plus bank holidays and holiday buy back scheme
Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme
Free Parking and Free Refreshments
Life insurance is also available to members of the pension scheme
bdht employs 157 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
bdht is a people based organisation and our people are actively encouraged to “bring their whole selves to work”. The things that are important to you become important to us too. We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day