As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
OpenText is looking for an experienced CI/CD and SRE Sr Software Engineer to be a key member of the global El Dorado Architecture team.
As a Senior SRE at OpenText, you will play a pivotal role in ensuring the reliability, performance, and scalability of our cloud infrastructure. You will collaborate with cross-functional teams to design, implement, and maintain the deployment and automation of cloud resources on the AWS platform. Your expertise in Jenkins CI/CD or equivalent tools, basic Python, Shell scripting, Kubernetes, monitoring, logging, and production deployments will be essential in this role.
El Dorado is new and leading service/business integration platform which will serve to unify selling, provisioning, management, and billing (full lifecycle orchestration) of all OpenText Small and Medium Business Products. The successful candidate will help develop, steer and deliver our new CI/CD Framework and will close work with CI/CD Architecture Team liaison for the Engineering organization in India. This is a rare opportunity to participate from the earliest stages of development of a cloud native, hyperscaler-enabled, API-driven and Responsive Web business enablement infrastructure that will ultimately be a market conduit for hundreds of diverse products and marshal billions of dollars of business for OpenText partners and customers. Due to the diversity and scale of integration requirements, applied technologies will span Linux/Windows/Azure/Amazon environments. The role is heavily focused on the design, automation, and management of the platforms, processes, and workloads across the development, test, and enabling production environments that support the company's industry leading service offerings. We're looking for a candidate with strong troubleshooting skills, a high level of motivation, and a cloud-first mentality.
What it takes:
In-depth knowledge and hands-on experience with various AWS services, including but not limited to EC2, S3, RDS, VPC, Lambda, IAM, CloudWatch, and CloudFormation.
Proficiency in container orchestration using Kubernetes. Understanding of deploying, scaling, and managing containerized applications.
Experience in setting up and maintaining Continuous Integration and Continuous Deployment (CI/CD) pipelines, preferably with Jenkins or equivalent tools.
Strong scripting skills in Python, as well as familiarity with Shell scripting for automation tasks and infrastructure as code (IAC) using tools like Terraform.
Expertise in setting up and managing monitoring and logging solutions for AWS infrastructure and applications, including tools like Prometheus, Grafana, ELK stack, or AWS CloudWatch.
Hands-on experience in deploying applications to production environments on AWS, ensuring high availability, scalability, and fault tolerance.
Knowledge of AWS security best practices and the ability to implement security measures, including identity and access management, encryption, and compliance.
Proficiency in ITIL-based change and incident management processes, ensuring smooth operations and timely resolution of issues.
Strong problem-solving skills, with the ability to troubleshoot complex issues in AWS cloud environment.
Good documentation skills to maintain clear and up-to-date records of infrastructure configurations, procedures, and incident responses.
Effective communication and collaboration skills to work closely with cross-functional teams, developers, and stakeholders.
An understanding of cost optimization strategies in AWS, including rightsizing resources, using reserved instances, and managing resource lifecycles.
The ability to adapt to new AWS services, technologies, and best practices as cloud environments evolve.
Skills in identifying and addressing performance bottlenecks and optimizing AWS resources for efficient operation.
Knowledge of disaster recovery strategies and the ability to implement backup and recovery solutions in AWS.
Understanding of AWS networking concepts, including VPC setup, routing, security groups, and load balancing.
Envision, implement, and rollout the best CI/CD tooling, automation, and culture for services on our product development teams.
Working closely and collaborating with other disciplines (development, networking, operations, security, QA, etc.) to identify and resolve system and workflow issues.
Maintaining, maturing, and standardizing the CI/CD processes and tooling
Finding and executing on opportunities to improve systems and processes through automation.
Modernizing the application stack and platform
Increasing system reliability and resiliency
Evaluating future solutions and proposing innovative solutions for our technical and business challenges
Our DevOps culture is focused on empowering our Development teams through automating, shifting left, and increasing release velocity.
Develop and maintain a deep understanding of high-level service designs across the entire product/service portfolio
Give guidance based on CI/CD practices for El Dorado R&D projects
Keep abreast of new technologies that might be beneficial to the organization.
Do or facilitate proof-of-concepts, often involving coding.
Attend industry forums in order to be able to see what new technologies are attractive for us.
Participate in meetings with current and potential partner, vendors and acquisition targets and be comfortable working at a peer level
Evaluate vendors and technology using an Architecture-team-developed standards
What it takes:
Bachelor's degree in computer science, computer engineering, computer information systems, management information systems, or equivalent work experience
5+ years of software development/QA experience with 3+ years leading CI/CD, SRE activities
Strong planning, analysis, and problem-solving skills
Ability to scope discussions and effectively communicate solutions to different audiences at various levels of detail
Strong background in distributed application architectures and network communications
Public/hyperscaler and private cloud technology savvy
Exposure to evolution of services from customer premises to various cloud infrastructures
Literacy in many competing front-end and back-end patterns, frameworks, services, and solutions with the ability to weigh them against desired technical outcomes
Linux and/or Windows server administration experience
Experience with observability tooling (ELK stack / Splunk/Prometheus/ DataDog)
Experience with container orchestration (Kubernetes/ Nomad)
Hands-on experience provisioning and administering resources in cloud providers such as AWS, Azure, and /or GCP through usage of IaC: Terraform, CloudFormation
Create and maintain documentation of the infrastructure, deployment processes, and procedures
Experience with infrastructure / domain management services such as DNS, Active Directory, and IPAM
Experience creating, automating, and troubleshooting CI/CD pipelines using tools such as Azure DevOps, GitLab, Octopus, or Jenkins
Solid understanding of SDLC, CI/CD, Version Control, Config. Management, Orchestration, Monitoring, Networking, Testing / Quality Control
Experience working on highly available and highly scalable systems.
Experience working with load balancers and proxies.
Application design, development, and architecture experience
Integrating security and vulnerability scanning into automated pipelines using SAST/DAST tooling and industry best-practices
Strong understanding of computer science fundamentals
Knowledge of the usage of | in YAML
Experience with data governance system models including data residency application across points of presents
Very strong communication skills
Self-directed with consensus building and (data driven) influence management skills
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