As a member of a hybrid Development and Support software team, day-to-day duties will include:
Managing and resolving customer incidents throughout the support lifecycle by using analytical skills and customer service skills.
When necessary, work with senior team members to resolve more complicated customer support incidents.
Support analyst Key Responsibilities
• Manage customer incidents throughout the entire support lifecycle from initial customer inquiry to
triage and reproduction, writing bug reports for hand off to the development team, and case
• Troubleshoot and develop solutions related to software and set up errors for customers.
• Creates workaround procedures when standard procedures have failed. Ensure issues are resolved in a timely fashion.
• Working with more experienced support engineers and software engineers to test, document and
resolve customer applications.
Managing multiple incidents & problems while working in high visibility situations
Working independently and with minimal supervision to complete tasks and assignments as directed.
MBA -Finance Candidate Shift Timing-12.30 PM-10 PM
0 -2 years of experience as a functional consultant on Finance module.
Basic understanding of ERP concepts, modules, and functionality.
Basic knowledge about Finance module functional concepts.
Customer management skills with high commitment to customer satisfaction.
Infor employees have:
A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.
A passion for customer success - Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless. Work as One Infor.
A thirst for innovation - Be curious. Be a change agent. Some ideas will prove out, and other will not. Fail fast. Iterate. Stay ahead of technology.
A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive, entrepreneurial spirit.
A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.
The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
At Infor we value your privacy that's why we created a policy that you can read here.