Do you want to build the next generation of cloud services?
Would you like an opportunity to effect change at a leading technology organisation?
Join our team!
As a ServiceNow SME, you will play a crucial role in driving IT service excellence. Effective utilization of the ServiceNow platform contributing to streamlined processes, improved user experiences, and enhanced business outcomes. You will be responsible for providing in-depth expertise in the design and maintenance of the ServiceNow platform.
Partner with the best
The Software Engineer collaborates with cross-functional teams to optimize and enhance IT service delivery processes. You will also improve efficiency, and drive continuous improvement using ServiceNow capabilities. This role involves staying current with ServiceNow trends, best practices and new features. That will in turn translate business requirements into effective ServiceNow solutions.
As a Software Engineer, you will be responsible for:
Implementing and enhancing ITSM processes including Incident Management, Change Management, Problem Management based on business requirement
Creating and maintaining workflows, business rules, UI policies, and other platform elements
Developing and maintaining scripts, integrations, and APIs to extend ServiceNow's functionality and integrate with other systems
Collaborating with process owners and stakeholders to identify areas for process improvement and automation using ServiceNow capabilities
Working closely with business stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform
Creating detailed technical documentation and specifications for proposed solutions
Do what you love
To be successful in this role you will:
Possess Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Have ServiceNow certifications such as ServiceNow Certified Application Developer, Certified System Administrator (CSA) or CIS
Possess proven experience (2+ years) as a ServiceNow administrator, developer, or consultant
Possess good understanding of ITIL processes and IT service management concepts
Experience with integrations using REST and SOAP APIs
Show excellent communication and interpersonal skills
Possess solid problem-solving abilities and attention to detail
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
Your time at work
Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.