Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Work directly with prospects and customers during sales cycles, to build confidence and excitement around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence and Automation platform and integrations with customer systems
Own all deliverables around extensibility and integrations with customers: deliver value propositions, build data-flow and entity-relationship diagrams, walk-through integration demos, use Postman and other tools to show our API's, and answer RFPs
Be comfortable proactively recommending solution designs to customers during the sales cycle. You should be able to work with the customer to understand their existing technology stack and understand where Sprinklr plugs in and provides value
Help identify and research opportunities on new/existing clients
Collaborate with Engineering and Product teams to further build a best in class platform solution that the Solution Architecture team can inspire and sell into clients.
Contribute to the development of your own and your team's technical acumen
Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.
Creates compelling presentations and collateral that demonstrate our solutions and the value they provide against a customer's required capabilities
Ability to Identify further requirements within new and existing accounts.
Expected to Continually Develop and maintain expert technical understanding of the client portfolio whilst leveraging against competitor solutions
Lead and deliver technical workshops & proof of concepts based on customers key business requirements and ROI
Creates re-usable collateral for the entire global presales team and acts as a mentor
Keeps up with an aggressive training schedule and maintain up to date Sprinklr product certifications
Identify key requirements needed from cross-functional teams and external vendors
Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
Work with other sales and solution consultants to identify risks and opportunities across multiple projects within the department
Provide hands-on, pre-sales technical guidance to the Sales division
Create and deliver technical sales-focused presentations to buyers including whiteboarding and demo's
Attends client meetings to conduct in depth discovery on the customer's current and future states and positive business outcomes
Experience in a pre-sales/solution-consultant role at a SaaS company is a plus
Skills & Experience
Should have 8+ years of experience and should be a Subject Matter Expert in the Latest contact center solutions with a focus on customer experience.
Cloud Contact Center - Voice/CCaaS - ( Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk etc. ), CCaaS, Contact Center, Telephony.
and On-Premise Contact Center Systems, CRM systems, Service Clouds, CDP's, digital and Contact Center automation.
Experience defining solution architecture for Conversational AI and Telephony/IVR systems (IVR, AI, Voice/Chat Bots, business APIs) to build modernized Conversational AI and Telephony/IVR systems to bring seamless CX/UX experiences.
Monitoring, Contact Center Automation and Contact Center Intelligence
In depth Technical knowledge of contact center environments, ideally hosted or cloud-based contact center solutions, CCaaS and conversational AI working with Vendors such as Cisco, Avaya, Mitel, Genesys, Unify, NICE, Five9, Twilio and other edge-latest contact center solutions.
In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels
Articulate business outcome's and be able to create a technical roadmap to achieve it
Experience working in some of the following areas, Contact Centre Solutions ,VOIP, Instant Messaging & Presence Platforms, Collaboration (e.g., Voice, Video and Digital Collaboration, Web, etc)
Understanding of the contact center and telephony technologies especially in Voice technologies SIP, SBCs, WebRTC and Codecs
Experience with unified communications/IP telephony architecture and deployment Functional understanding of network financial management, ROI analysis and business case development
Experience in social media technology preferred
Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.