This is a requirement for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGBU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.
Required Experience/Skill Set:
Strong customer service and support focus with a desire to deliver high quality service
Ability to multi-task, work under pressure and adhere to tight deadlines
5+ years' experience in hands-on application support lead role
Ability to independently apply production upgrades
Experience in providing services to agreed SLAs and OLA's
Experience with working in an ITIL environment. ITIL Foundation Certification desired
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short notice
Able to work in 24*7 support in different shifts pattern on a rotational basis (work schedule will include weekend support as well).
Be an SME for the given cluster of applications and their environments
Provide technical leadership
Resolve non-KEDB issues/tickets
Drive Shift-Left strategy
Prepare and Maintain the overall KEDB as per the defined Knowledge Management process
Identify the scope for automation and focus on continuous improvements
Conduct RCA for the identified Problems along with Service Desk and Incident Managers
Drive execution of Problem Resolution Plans with other stakeholders
Coordinate with Business Users, Technology teams, and Service Desk for incident resolution
Provide inputs to project review documents/dashboards to senior management
Maintain application monitoring, performance tuning, and testing
To examine potential areas for Service Improvement and raise proposals with the Service Manager
As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer