Job Summary: 2 -4 yrs experience resource should be able to acknowledge and analyze the incidents and able to work on 24/5 shifts and be able to find out the root causes for the bugs.
Years of experience needed- 2 - 4 years
Technical Skills: • Should have good understanding on the product support / application support processes • Should have good understanding on ticket severity and priority and should be able to explain with real life examples • Should be able to explain basics of known errors / knowledge management • Experience in AWS • Should have experience with basic debugging (using chrome console and network tabs) • Should be able to test APIs using tools like Postman (should understand request and response structures) • Should have very good verbal and written communication skills • Should have exposure to handling customer tickets and not only tickets coming from internal team (from monitoring / systems) • Should know the basics of Java script and Html in order to understand and analyze the bugs • Should be able to test the functionality of the components and able to test the Api responses through postman/console • Incident management and able to work on 24/5 shifts • Data management using admin console • Learn and build / edit campaigns using a tool called Glaze (the resource will be given formal training on this tool)
Process skills: • Contribute to the definition and implementation of key processes and participate in continuous improvement activities like RCA, project retrospectives, and related Initiatives. • Continuously apply innovation to deliver high quality products to customers. • Analyze the root-cause of issues, report product defects and collaborate with other engineering groups towards resolution.
Behavioral Skills : • Strong written and verbal communication skills • A strong attention to detail and a feeling of ownership over the quality of the product • Ability to work independently with minimum supervision as well as work in a team • The ability to advocate for best practices, great usability and exceptional quality
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.