View Vacancy - Information Technology Support Officer (ESP23.595)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category: Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory: Technology, Information and Digital Transformation

Job Description (Roles and Responsibilities):
The British Embassy in Madrid, Spain, is part of a world-wide network, representing British political, economic and consular interests overseas. We are looking to recruit an Information and Technology Support Officer based in Embassy Madrid. The successful candidate will be responsible for maintaining high standards of service whilst meeting the diverse requirements of IT security and systems integrity. We are looking for a highly professional individual, flexible, well organised and adept at juggling competing demands, as well as being able to manage customer and central IT department expectations.

Roles and responsibilities:

• Proactively maintain and support the Information and Communications Technology infrastructure and client systems in line with security procedures in Madrid and the wider Spain Network;
• Carry out system monitoring, problem resolution and manage the IT incident escalation procedures (to FCDO 2nd-3rd level support/and or external suppliers);
• Coordinate technological deployments and upgrades;
• Coordinate IT asset management;
• Setup remote management for client systems;
• Support video-conferencing and hybrid meetings for internal and external events;
• Produce high quality communications and IT user guides in English and Spanish for users at all levels;
• Proactively strive to improve the quality of service and provide sound technical solutions taking into account diverse customer needs and security requirements;
• Create and maintain a positive, professional and trusting working relationships with a wide range of with stakeholders;
• Occasionally work additional hours (including weekends) and travel as required to Spain Consular posts;
• Carry out physical duties - lifting equipment, install cabling and connections throughout office i.e. under desks, in patch cabinets and server rooms.

Essential qualifications, skills and experience:

• Excellent English and Spanish (C level according to Common European Framework of Reference for Languages);
• A recognised IT qualification, i.e. European Computer Driving Licence (ECDL) or ITIL;
• Valid Driving licence;
• Fine attention to detail and strong analytical skills;
• Good IT and networking skills with in-depth knowledge of Microsoft products: MS Windows 10/11 & MS Office 365 (including MS Sharepoint, PowerBI, Lists, Forms, etc.);
• LAN design and WIFI networks integrating security (Firewall configuration, etc);
• Hardware skills: able to change printer/workstation components as well as troubleshooting general hardware issues.

Desirable qualifications, skills and experience:

• Qualifications: CompTIA A+ and Networks+;
• Experience in Telephony and VoIP;
• Experience working in data centres and internet circuit installation.

Required behaviours: Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together

Application deadline: 21 November 2023

Grade: Administrative Officer (AO)

Type of Position: Full-time, Permanent

Working hours per week: 37.5

Region: Europe, Eastern Europe & Central Asia

Country/Territory: Spain

Location (City): Madrid

Type of Post: British Embassy

Number of vacancies: 1

Salary Currency: EUR

Salary: 31,173.00 €

Start Date: 8 January 2024

Other benefits and conditions of employment:
This is a full-time permanent contract. Normal working hours are 37.5 per week. The British Embassy Madrid supports and promotes flexible working as a crucial part of our inclusive offering.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Additional information:
Please note that the deadline for applications is 23:55 on the day mentioned in the above field "Application deadline".

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link . Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

The Embassy also offers a variety of learning and developments opportunities as well as various wellbeing initiatives.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.