Business Analyst
View all Jobs from Wunderman Thompson Commerce and Technology
- Location
- London, Greater London, United Kingdom
- Salary
- TBD
- Job type
- Contractor
- Category
- Other
Business Analyst required for our eCommerce team in Watford. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.
What you'll be doing:
Customer Service responsibilities:
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally
What we want from you:
If you know some of this, even better:
What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.
How we do it: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co.
We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
What makes us different? Part creative agency, part consultancy and part technology company, we're unique in our ability to connect world-class strategic thinking and creative insight, with deep executional capability across technology and operations. We're part of the WPP Group, which gives us the talent, infrastructure and support of one of the largest agency networks in the world.
We were recognised by Forrester as a Leader in Commerce Services (Q1,2021) and in Digital Experience Services (Q2, 2022), and as Best Large Agency of the Year at the European Ecommerce Awards 2022.
Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our clients' successes and believe that anyone can show creative bravery no matter what their role is in the team.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
What you'll be doing:
- To gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer
- Identify and recommend options for potential solutions and assessing them for both technical and business suitability
- Create logical and innovative solutions to complex problems
- Present proposals to clients
- Analyse business systems in order to recommend efficiencies
- Provide estimates for future analysis work
- Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction
- Provide training to users of a new system as required
- Communicate and collaborate with the test team
- Plan and work flexibly to meet deadlines
- Keep up to date with technical and industry sector advances
Customer Service responsibilities:
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally
What we want from you:
- Extensive analysis experience
- Business Process mapping and engineering
- Experience with AEM/adobe is highly beneficial
- eCommerce and retail experience
- Production of user stories and acceptance criteria
- Analysis and design of systems (package integration and bespoke development)
- Ability to work on your own initiative to an agreed action plan
- Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
- Strong problem solving, time management and organisational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail
If you know some of this, even better:
- Experience with Commerce platforms
- Database experience
What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.
How we do it: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co.
We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
What makes us different? Part creative agency, part consultancy and part technology company, we're unique in our ability to connect world-class strategic thinking and creative insight, with deep executional capability across technology and operations. We're part of the WPP Group, which gives us the talent, infrastructure and support of one of the largest agency networks in the world.
We were recognised by Forrester as a Leader in Commerce Services (Q1,2021) and in Digital Experience Services (Q2, 2022), and as Best Large Agency of the Year at the European Ecommerce Awards 2022.
Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our clients' successes and believe that anyone can show creative bravery no matter what their role is in the team.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
