This role is about bringing a passion for implementing IT solutions that will help us do things better as a business.
Our National IT teams support Aldi by delivering our system and infrastructure needs. With your knowledge of logistics, finance or store management (for example), you'll have the foresight as to how we can evolve. And as we're all about growth, challenges will be around every corner. Just the way you like it.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

Position National IT Analyst
Start Date As soon as possible
Job Number 01968
End Date -
Role Specification ITSM Analyst
Closing Date -

We are looking for an experienced Analyst to join the Service Management Office (SMO) team for a period of 12 months to cover maternity leave. The National ITSM Analyst will directly report into the National IT Manager for the SMO team and be responsible for all elements of deployment of IT service orientation, IT process, governance, and tools, in collaboration with the central team.
If you're always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!

Your New Role

• Active involvement in changing and driving service orientation into National IT and the business
• Liaising will all stakeholders (business and IT) to understand how continual service improvement can be implemented
• Implementation and management of key ITIL / Service Improvement initiatives (e.g., change management, CMDB, etc.)
• Drives and takes responsibility for a key program of works (e.g., IOPS project) ensuring all implemented international changes deliver significant business benefit
• Ensuring all relevant services and associated governance are implemented to ensure ITIL best practices are being adhered to
• Leads on all major initiatives regarding SMO and process matters both to National IT and to the central SMO team
• Assisting in the definition and maintenance of service level management for respective local services
• Train senior stakeholders on SMO-related concepts (e.g., IT processes, roles)
• Gathering and refining requirements from the country regarding IT processes and tool support
• Support SMO Manager in defining yearly strategic goals
• Create and maintain yearly project plan detailing key milestones
• Allocate SMO projects / service onboarding amongst the team to ensure deadlines are met

About You

• ITIL foundation qualification
• In-depth knowledge of ITIL best practices
• Led the delivery of a significant service-oriented approach in modern organisations (IT service delivery in an ITIL environment)
• Has experience in requirements gathering, tool support and training
• Is able to work independently, upon their own initiative and at a fast pace
• Is open minded, highly self-motivated and is extremely passionate about service-orientation
• Is flexible and adaptable and who possesses strong change management skills
• Possesses a positive attitude at all times and who has a strong mental resilience whilst under pressure
• Has the ability to build collaborative relationships and influence all around them and at all levels
• Is able to take significant responsibility with a pragmatic, goal-oriented approach
• Is technically minded yet business driven approach
• Has first rate organisational skills and attention to detail
• Has excellent presentation, listening, interpersonal, written and oral communication skills

What You'll get in Return

• Salary starting from £50,945 rising to £58,680
• 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week.
• Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
• 5 weeks' annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.
If you're looking for a career that gives you more, apply today!

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