Sales Force Business Analyst
View all Jobs from PradeepIT Consulting Services
- Location
- India
- Salary
- TBD
- Job type
- Full Time
- Category
- Other
About the job Sales Force Business Analyst
Job description:
Salesforce Business Analyst - service cloud, service contract 7 to 10 years
JD:
Responsibilities:
Job description:
Salesforce Business Analyst - service cloud, service contract 7 to 10 years
JD:
Responsibilities:
- Requirements Analysis:
- Collaborate with stakeholders to gather and understand business requirements related to Service Cloud and Service Contract functionality.
- Conduct thorough analysis to identify opportunities for process improvements and system enhancements.
- Salesforce Configuration:
- Configure and customize Salesforce Service Cloud to meet business needs, ensuring optimal utilization of Service Contract functionalities.
- Implement and maintain workflows, process builder, validation rules, and other Salesforce automation features.
- Integration:
- Work closely with development teams to design and implement integrations between Salesforce and other systems, ensuring seamless data flow and system compatibility.
- Documentation:
- Prepare detailed documentation of system configuration, customizations, and any changes made to the Salesforce environment.
- Create user guides and provide training to end-users on new functionalities.
- Data Management:
- Oversee data migration activities, ensuring accurate and secure transfer of data between systems.
- Develop and implement strategies for data quality and cleanliness within Salesforce.
- Collaboration:
- Act as a liaison between business stakeholders and technical teams, ensuring effective communication and understanding of requirements.
- Collaborate with cross-functional teams to deliver comprehensive Salesforce solutions.
- Quality Assurance:
- Conduct thorough testing of Salesforce solutions to ensure functionality, data integrity, and user acceptance.
- Identify and resolve any issues or defects in a timely manner.
- Continuous Improvement:
- Stay informed about Salesforce updates, new features, and best practices.
- Proactively recommend and implement enhancements to optimize Salesforce usage within the organization.
