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Position Overview and Responsibilities:
* Oversee IT resources and manage staff at various locations, with the flexibility to rotate among sites to enhance skills and meet the demands of the IT Services team.
* Provide 1st / 2nd / 3rd line IT support on-site.
* Offer technical solutions to users.
* Manage site resources and allocations.
* Follow documentation processes for new and existing site resources.
* Maintain the software catalogue and track current licenses.
* Coordinate on-site exams (software and hardware).
* Deploy hardware and software to support the educational experience.
* Apply area-specific knowledge to ensure effective, user-friendly, and professional service.
* Ensure adherence to SLAs (Service Level Agreements).
* Support teaching staff in Technology Enhanced Learning equipment and processes.
* Provide adequate support for business support areas to maintain IT system operations.
* Maintain IT equipment for efficient operation and performance.
* Demonstrate proper use of IT equipment to staff and students.
* Conduct basic maintenance tasks and testing to ensure equipment safety and functionality.
* Maintain accurate records of maintenance activities.
* Transport goods and equipment within the centre, using trolleys/vehicles, and assist with site setup.
Health and Safety
* Adhere to internal and external health and safety guidelines.
* Maintain IT areas in a clean and orderly manner.
* Ensure high levels of customer service and uphold a positive image of IT Services and equipment.
* Identify and address problems, respond to complaints, and refer issues to the appropriate supervisor.
* Adhere to set quality standards and procedural instructions.
* Identify and address stock and consumables/equipment shortages.
* Handle cash/cash equivalents when necessary.
* Comply with college security, stock control, cash-handling procedures, and audit requirements.
* Adhere to financial regulations within IT services.
* Contribute to achieving the objectives, values, and aims of IT Services, equipment, and the college through effective working practices.
All employees are expected to fulfill duties in line with the public sector equality duty and the college's commitment to promoting equality of opportunity.
All staff are expected to:
* Carry out other relevant duties within the grade's framework, as required at different locations based on service needs.
* Utilize new technology in all job requirements.
* Attend and participate in section meetings and development groups.
Because education matters. Dovetail and Slate Limited ((phone number removed)) acts as an Employment Agency