Cloud Services Engineer

Location: Field based – occasional site visits

Competitive Salary dependant on experience + car allowance

Fantastic Hours: Monday to Friday 8:30 to 17:30

The task at hand:

We are looking for a Cloud Services Engineer who will be responsible for deploying and supporting UC solutions on behalf of the Technical Operations Team at Onecom to the highest standard. You will be required to complete installation and upgrade projects for our customers, and required to support the Tier 3 Service Desk, advising customers on complex queries, and remotely diagnosing escalated faults through to resolution.

You'll be great in this role if you have:

Technical accreditation required for:

Mitel MiVoice Business

Mitel MiCollab

Mitel Contact Centre

Mitel MiVoice Border Gateway

Ability to achieve and maintain UC Engineering Accreditation at Professional level in the following technology areas:

Voice Communications

UC & Collaboration

Contact Centre

Cloud

Working knowledge of networking technologies is essential, SDWAN desirable

Experience in working with SIP and diagnostic tools

VMware and Hyper-V knowledge desirable

Excellent problem solving and analytical skills are required

Outstanding attention to detail and accuracy

What you’ll be busy doing:

Complete installation of UC systems and associated applications

On-going support of UC solutions

Undertake remote surveys and audits

Provide telephone support and remote diagnostics to customers

Use of supplier portals to raise and escalate customers’ support queries through to completion

Maintain and update all relevant installation and maintenance documentation and service support tickets

Ensure defined Change Management Process is followed

Deal with any technical escalations that are passed over from the Tier 2 Support Desk and manage outstanding service issues through to prompt resolution

Participate in a 24 hour call out rota

Onecom Perks and Benefits:

Agile working: Enabling our people to work where they work best, using our Agile Working Policy

Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year

Birthday Break: Day off for your birthday, during your birthday month

MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks

Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme

Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support

Pension: We offer 9% combined pension contribution

Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support

Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption

Rewards: Quarterly employee reward programme and annual awards

Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer

Socials: Work hard and play hard with our all-expenses paid company events and parties

Foundation: Get involved in fundraising activities and events for our Charity partners

Academy: Limitless professional development with access to our in-house training academy

Who we are

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.

Equity, Diversity & Inclusion

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives