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NOC Engineer (Network Operation Centre)
Location: Camberley, Riverside Way (Office based role)
Job type: Full time, permanent (4 days on / 4 days off shifts)
We are looking for a NOC Engineer to join the Network Services NOC team in Camberley due to growth. Our Network Services division is rapidly growing and are able to take on another NOC Engineer in a shift-based role, which will be a 4 days on / 4 days off shift pattern. This NOC Engineer opportunity is based out of our Camberley office, so you must be able to drive / travel to this office location.
The role will support a 24/7 Network Operations Centre - a work pattern based on a 4 days on / 4 days off shift pattern (11 hour rotating shift, 7am-7pm, and, 7pm-7am).
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7.
NOC Engineer - What you'll do:
Provide remote technical support for the Network Services customer base
Provide clear, concise, and accurate verbal and written communication, with the ability to provide technical updates to those who may not be of the same technical level
Understand and support Telent's change management process
Provide timely responses to the incident management process which includes investigation, troubleshooting, diagnosis and data analysis
Recognise, identify, and prioritise incidents in accordance with customer business requirements, organisational policies, and operational impact
Take technical ownership of all Telent incidents to maintain customer satisfaction
Case management and the collection of data
Notify the customer(s) and third parties of any technical issues, outages, and remediation statuses
Develop trend analysis and root cause analysis to support the Incident and Problem Management processes
Collect and review performance reports for various systems, and report trends in systems and performance to assist the Problem Management Process to improve on future issues
Work alongside the Telent Service Desk team to ensure accurate and timely updates of each case against agreed customer Service Level Agreements (SLA's) and KPI's NOC Engineer - Key requirements:
Possess a minimum of 1 year1 of NOC Engineering experience, supporting Enterprise and Service Provider Networks within a NOC environment
We are also open to applications from a Service Desk Analyst / Service Desk Engineer / a troubleshoot and fix IT background
CCT / CCST Cisco (desirable)
CCNA or JNCIA-JUNOA (desirable)
CompTIA A+ (preferred)
CompTIA Network+ (desirable)
CompTIA ITF+ (desirable)
Possess a willingness to learn
Enthusiasm and commitment to develop
Adaptable to changing situations and able to prioritize workload / urgency of tasks
Respect others and the process, and able to work well in a team environmentTelent - What we offer:
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
Uncapped overtime options
24 days shift leave, with the option to purchase or sell five days each year
Company matched pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount schemeAbout Telent:
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours: