Service Management Specialist (ITIL)- Permanent

Hybrid (2 - 3 days per week in office) - Belfast

Salary up to £45,000 + Benefits

We are looking for a Service Management Specialist to join a leading NextGen Tech solutions provider. The organisation serves more than 5.5m customers every day in over 175 countries with a global ecosystem of market-leading partners. The organisation helps leading brands and organisations across public sector, financial services and insurance, retail, and manufacturing to unlock the power of integrated technology for all.

As the Service Management Specialist, you will be responsible for the Implementation, Improvement, and execution of the ITIL Management processes. This includes the deployment of the processes including evaluating performance metrics against the defined critical success factors, the execution of the process controls and ensuring that all parties comply with process and data standards. The organisation is excellent at promoting within, so there are opportunities to develop and progress within your career and work towards becoming a Service Delivery Manager.

We are looking for:

A candidate that is based in Belfast as you will need to travel to the office 2 - 3 times per week

ITIL Intermediate/Practitioner certification - this is a must

Articulate and a clear communicatorIt would be a bonus if you had:

Exposure to ServiceNowBenefits included:

25 days holiday + bank holidays (with the option to purchase additional annual leave)

Salary sacrifice benefits - gym membership/workplace nursery/cycle to work

Enhanced maternity and paternity payThis role offers an exciting and challenging opportunity to positively contribute to the future success of a growing company. If you have strong self-initiative, strong interpersonal and communication skills, and the ability to thrive in a fast-paced, diverse, high-performance environment, please apply with your CV