An IT Support and Service company with a well-established background in offering clients great customer service, professional advice and top class IT support and services, is looking for a Service Desk Engineer.

Job Summary:

The role will ideally suit a person who has 3 plus years relevant work experience in the IT industry. You must be able to obtain a clean DBS certificate and provide evidence of your eligibility to work in the United Kingdom. You must be customer focused and have excellent people skills and be a confident communicator, particularly on the phone. A key requirement of the role is to be able to prioritise tasks and be well organised.

The ideal candidate will have:

• A keen interest in computers, networks and technology

• 3 Years plus experience in an IT Support role for an IT Service Provider

• Experience in customer service and will demonstrate a friendly approachable manner

• The ability to prioritise, working through a list of support calls in an organised and methodical manner

• Excellent attention to detail

• A can do attitude and proven team working skills

• Security focused mind-set

• Microsoft certifications

Duties and responsibilities:

• Handling 2nd and 3rd line service tickets

• Troubleshooting a wide variety of technical issues

• Conducting network diagnostics

• Creating and updating of IT documentation

• Supporting end users and providing basic training in the use of the IT solutions

• Creation and amendments of user accounts

Required Knowledge:

• Microsoft Windows Desktops

• Microsoft Active Directory

• Network switches, VLANs, Wireless networks

• Network security (Firewalls and filtering)

• Antivirus/anti-malware Security products

• Microsoft 365 Administration (AAD/SharePoint/Exchange etc.)

• Remote access solutions (RDP/Citrix)

Job Type: Permanent