1st Line IT Support Engineer - French Speaker

Company: Globally Renowned Independent Convenience Retailer

Location: Blackburn, BB1 – Office Based

Contract: Full-Time / Permanent

Salary: £24,000-£26,000 + Bonus

About the Role…

Brilliant opportunity to join a rapidly expanding IT Department for a globally renowned organisation. Currently hiring for a French-speaking 1st Line IT Support Engineer to be the primary contact for IT support at our UK & French sites.

This role has come about due to continued business expansion and internal promotions.

Responsibilities:

• be the first point of contact for IT support for our Head Office and sites in the UK & France.

• Provide user support via phone & ticketing system.

• Configure hardware, troubleshoot issues.

• Diagnose hardware problems (routers, PCs, printers).

• Escalate complex issues.

• Communicate in English & French.

Requirements:

• Knowledge/experience in AD, Windows, Office, Exchange.

• Strong customer service, troubleshooting, and diagnostic skills.

• Analytical approach.

• Fluent in French & English.

Benefits:

• Performance Bonus

• Employee Life Assurance

• Discounts on stores and restaurants

• Health and Wellbeing Support

• Learning & Development

• Flexible work options

• Facilities: Parking, Dress Down Fridays, Cycle to Work, etc.

For an informal conversation and further detail on the role please apply with CV