Support Analyst, Service Desk, 1st line, Entry-level COR5332

An excellent, award winning Basingstoke-based company seeks a Support Analyst / Service Desk Analyst – with or without existing commercial IT experience - for a varied role within a dynamic SME environment.

The Role

In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 250 users across several sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.

The Company

The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry.

Benefits

Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include:

20 days' holiday

On-call allowance

Amazing opportunities for training and progression

What do I need?

This is an entry-level position, so whilst existing commercial IT experience isn't a pre-requisite, some of the following would be looked upon favourably:

Prior commercial experience of providing 1st line desktop support, or experience of providing customer service, with a demonstrably strong telephone manner

Experience with a variety of Microsoft operating systems - ideally including Windows 10 experience - which could come from your studies, having built your own PC, or helping out friends and family with their computer issues

Experience with Active Directory – new user creation / account administration, O365 or a basic networking understanding

The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.

So What's Next?

If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you!  If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Support Analyst, Service Desk, 1st line, Entry-level, COR5332

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