Location: Head Office - West Didsbury

Contract: Permanent, Full time

Salary: c£70,000

Closing date: 04-12-2023

The role

To provide a clear strategic direction for Great Places infrastructure, Cyber Security and Support services.

To adopt new technologies to support the infrastructure for business-critical applications and ensure security, for Great Places’ operations.

To drive out efficiencies in operations through consolidation, standardisation, automation and adoption of cloud computing, where feasible.

To ensure that Great Places has appropriate, robust and secure technical infrastructure, digital systems, telephony, mobile working and other core IT services and equipment.

What you’ll be doing

Ensure there are adequate technical and organizational safeguards to protect the continuity of IT infrastructure services by implementing IT security principles, methods, practices, policies and tools, including information and operations security, physical security, business continuity/disaster recovery planning, methods to deal with security breaches and security assessment in a technical environment.

To provide technical oversight and governance to the design of applications or services within the Technology Services group and to the selection/procurement of solutions across the Company.

Have a true understanding and modelling of what a customer first IT support service looks like.

To perform research, analyse, design, propose and deliver IT architecture solutions that are appropriate for the business and IT strategy

Provide reporting, based on IT Service Management system statistics for SLAs.

To lead and embed a high support/high challenge culture by:

showing inspirational leadership;

timely and effective performance management;

coaching;

communication and feedback

To be responsible for planning, co-ordinating and redeploying resources and workload appropriately across the team to meet service and business demands.

role-modelling attitudes, behaviours and expectations

capturing the learning from mistakes and set-backs

showing effective and positive leadership through change

in order to support and develop your team to realise individual and team potential and ensure effective service delivery.

What you’ll need

Experience of in all relevant fields of computing and senior management experience.

A balanced mix of business and technical skills across the following:

Systems / Cyber Security

Disaster Recovery solutions

User support

Systems Testing

Desktop technologies

Microsoft software packages / technology

Cloud Computing

Technical solutions design

Supplier management

Networking, wireless and remote access technologies

Proven management skills – strategic and operational and including colleagues, contractors and projects.

Experience of delivering a high standard of customer service.

Ability to set and manage complex budgets.

Proven track record of successful partnership working with both internal and external stakeholders.

Proven relationship builder and influencer with stakeholders.

Experience of contributing to the development and achievement of operating plans.

Great people skills and a track record in change management

Good commercial awareness and insight

Great people skills with an ability to work effectively with stakeholders and colleagues.

Acute customer-focus.

Effective problem solver.

Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.

Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing understanding and empathy.

What we give you in return for your hard work and commitment

Pension | DC scheme (up to 10% contribution from both colleagues and Great Places)

WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members

Annual leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays

Flexi Time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year

Greater Working | We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability

Reward & Recognition | You Count Rewards are individual reward’s for going ‘above & beyond’ | Compliance based training bonuses paid annually

Professional Fees | The business pays the cost of one professional membership fee for each colleague

The Market Place |High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much mor

Health and Wellbeing Initiatives | Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

REF-(Apply online only)