Our client is currently seeking a talented, knowledgeable Service Desk Advisor to join its IT Service Desk team based in Cirencester close to Cheltenham, Gloucester, and Swindon.

A salary of up to £24,000 awaits, not to mention excellent benefits, including bonus, healthcare and pension. Don’t miss out – apply online today!

IT HELPDESK WEEKENDS

Cirencester, GL7 6JJ

*    Full time, permanent

*    £20,000 - £24,000 per annum + fantastic Benefits

*    Full, clean UK driving licence required

Please note: You must be eligible to work in the UK and be able to pass a BPSS Background Check (which requires a minimum of 3 years UK residence).

Based in Cirencester, our client has over 15 years’ experience of bringing innovative technology to business reality. Their team of professional IT and business experts, most of whom have been with the company for many years, are focused on providing their customers with exemplary levels of service.

The IT Helpdesk Role

This is a busy, important role which will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to onsite assistance for large scale IT rollouts.

The shift pattern for this role will have fixed shifts of Saturday and Sunday followed by 3 additional shifts between Monday & Friday which can be flexible, subject to negotiation. Shifts are 7.5 working hours on an Early/Core/Late basis between 6am and 10pm, occasional night shifts may also be required for absence and holiday cover. As the role also involves customer site visits you may be required to work away from home.

Responsibilities:

Main duties will involve dealing with:                                 

*    First line queries on a ‘one call’ basis such as password and system resets, hardware-related faults and queries, desktop and app support and new user profile creation.

*    In addition, the successful candidate will resolve 2nd line technical faults, escalating these where necessary.

*    New equipment & peripheral installation

*    Conducting software installations & data backups

*    Managing technical support cases via the ServiceNow ITSM platform

*    Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations

*    Meeting set KPI’s

*    Attending customer site visits to deploy, maintain and support IT equipment (digital screens, networking equipment, desktop & server hardware etc.)

About you:

You must have proven IT support experience gained in a similar role and be able to demonstrate an understanding of Windows desktop operating systems and applications.

A working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but not essential at this stage.  

You must have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.  

You will be bright, enthusiastic and keen to progress in a vibrant, forward-thinking business. 

Benefits

Don’t miss this opportunity to work for a client with a first-class company culture. Along with a competitive salary and annual bonus scheme, they offer:

*    Life insurance.

*    Company pension.

*    Free lunch/tea/coffee/fruit every day.

*    On-site parking.

*    Company events.

*    Health/medical insurance.

*    Career progression.

*    Professional training.

*    Casual dress.

*    Breakout area with pool table.

*    Childcare vouchers.

Sound like you? Then don’t wait – apply online today!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must hold a clean UK driving licence.

You must be eligible to work in the UK and be able to pass a BPSS Background Check (which requires a minimum of 3 years UK residence). If you are unsure of eligibility, please contact us.

No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include IT Support, 1st Line Support, 2nd line support, desktop support, helpdesk, first line support, IT Support Engineer, Technical Support, IT Support Technician, IT Specialist, helpdesk co-ordinator, System Administrator, Support Administrator