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Job Title: Service Desk Manager
Location: Crawley, United Kingdom
We are supporting a leading Managed Service Provider (MSP) based in Crawley, who are seeking a dynamic and experienced Service Desk Manager to join our growing team. They specialise in delivering cutting-edge IT solutions and support to businesses, ensuring seamless operations and unparalleled customer satisfaction.
As the Service Desk Manager, you will play a crucial role in overseeing the day-to-day operations of the service desk, ensuring the delivery of high-quality IT support services to their clients. You will lead a small team of skilled technicians, manage service requests, and continuously strive for process improvement to enhance the overall efficiency and effectiveness of service delivery. Furthermore, you will be managing the internal network for the business and working with senior management to budget for and implement the most up to date IT infrastructure covering security, data retention and accreditation for the business being an MSP
22 days holiday + BH
Private medical insurance
Training and support
Duties and Responsibilities:
You will organise & oversee the businesses internal network, service desk operation & managed services solution implementations ensuring all projects run smoothly. You will be responsible in ensuring clients receive first class support & that projects are delivered in a timely fashion.
Ensure projects are supervised and all necessary project plans, SoW, issues log & other relevant documentation is provided. Attend site where necessary and liaise with all project stakeholders to ensure proactive communications are maintained throughout each project lifecycle.
Have a detailed knowledge of IT solutions with a working knowledge of UC & managed print hardware plus print & document workflow software solutions.
Provide a sound understanding of the Cyber Security product stack able to deliver technical Pre-Sales client engagement plus vendor liaison.
Attend any relevant technical training courses keeping product & process knowledge regularly updated.
Be capable of managing & motivating a growing enthusiastic technical team.
Visit client sites as needed in a project management, pre-sales, install or support capacity as required.
Undertake other duties appropriate to the post as directed by line management.
Previous experience of working in a similar role and environment e.g., IT Service Desk Team Lead or Manager
Experience working for a managed services provider
Excellent Leadership skills
In depth experience with Microsoft Technologies
Product set & Cyber Security Experience
IT certifications such as ITIL, CompTIA, or Microsoft are a plus.
Interested candidates are invited to submit their resume highlighting their relevant experience
Services advertised by Gold Group are those of an Agency and/or an Employment Business.