A successful North-West IT Solutions provider for the education sector are looking to expand their successful team further, by appointing an Onsite IT Support Technician. Reporting to the Head of IT and joining a team of 20 others, this is a fantastic opportunity to join a growing organisation with lots of training and development opportunities.

In the role, you will provide technical support to users at a number of different sites in the Greater Manchester area (approx. 20 mile radius). You will be given a schedule of between 7-10 clients to visit on a planned basis and travel to them to troubleshoot any technical issues they are having.

We are looking for someone who is comfortable working in different environments, has a broad technical skillset and who enjoys working in a varied role. Any previous experience in providing IT Support within the education sector would be a plus, but not essential.

About the Role:

Provide telephone, remote and on-site support to users.

Manage wireless infrastructure at sites.

Build IT equipment and complete installations at multiple sites.

Software upgrades and installations.

Set-up new users.

Password resets.

Involvement in new and ongoing IT project work.Required skills / experience should include knowledge of most of the below:

Windows Servers and Operating Systems

Office 365, InTune, Exchange Online

Active Directory, Group Policy, DHCP, DNS

Any knowledge of Apple Mac products is an advantage

Understanding of networking protocols

Adaptability and a proactive approach to work

Strong communication skills

Ability to explain technical terms to non-technical users

Full UK driving licence and access to your own car (all travel costs are fully reimbursed).

If this sounds like your ideal next role, please apply now for consideration! If you'd like more information about the position, please contact Charlotte Attwood on (phone number removed) or email

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