1st Line Support Technician
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- Location
- Grantham, Lincolnshire, United Kingdom
- Salary
- £22000 - £25000/annum
- Job type
- Full Time
- Category
- Information Technology
1st Line Support Technician
Your responsibilities will be highly varied, ranging from day-to-day administration, user support / management, software installation, configuration, to information gathering and reporting / creating documentation. You will also help support our wide range of users of varying IT abilities on an increasing number of technologies.
Full training on all products will be given.
The required skills and experience for this role are:
Responsibilities:
Experience working within a Helpdesk / Service Desk environment.
Azure Active Directory and Intune
SharePoint and OneDrive for Business
PowerShell
Essential:
Microsoft 365 management and support
Excellent communicator (both verbal and written)
Excellent attention to detail
Excellent telephone manner with the ability to put people at ease.
Excellent administration skills
Extremely customer focused.
Very organised
Very approachable, professional, and welcoming
Has a keen interest in technology.
Keen to develop new skills.
Able to work under pressure and to tight deadlines.
Possess a patient, logical and inquisitive approach to work.
Benefits:
Training and Development
Excellent Career Progression
Life Insurance
Mental Health Care
1st Line Support Technician
