Job title: 1st Line Support Technician

Salary: up to £28k + Bonuses

Location: Wymondham

My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

Responsibilities:

* Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)

* Installing PCs / upgrading software

* Administration of IP phone systems

* Supporting customer applications

* Setting up email accounts and website hosting

* Support for Mac's remotely and on-site

* Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues

* Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations

* IT Solutions & Project Work

Attributes:

* Previous experience working for an MSP or Software house would be desirable

* Team player

* Keen to learn

* Confident communicating over the phone